{"article":{"id":212724943,"url":"https://splashtopbusiness.zendesk.com/api/v2/help_center/en-us/articles/212724943.json","html_url":"https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212724943-Refund-Policy","author_id":240715600,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":-71,"vote_count":77,"upvote_count":3,"downvote_count":74,"section_id":202471503,"created_at":"2013-05-16T06:53:49Z","updated_at":"2026-10-15T19:25:07Z","name":"Refund Policy","title":"Refund Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-26T04:49:09Z","user_segment_id":null,"permission_group_id":1569312,"content_tag_ids":[],"label_names":["_55d75cf8_fc_sba_6","_55d75cf8_fc_sba_7","_55d75cf8_fc_sos_3","_55d75cf8_fc_sos_4","_55d75cf8_fc_sos_6","_55d75cf8_fc_srs_10","_55d75cf8_fc_srs_4","_55d75cf8_fc_ste_10","_55d75cf8_fc_uni_15","_55d75cf8_fc_uni_19","_55d75cf8_fc_uni_21","_55d75cf8_fc_uni_22","_55d75cf8_fc_sos_2","_55d75cf8_fc_sos_5","_55d75cf8_fc_sos_4_8","_55d75cf8_fc_sos_14","_55d75cf8_fc_sba_0_1","_55d75cf8_fc_sba_12","_55d75cf8_fc_sos_10","_55d75cf8_fc_srs_2","_55d75cf8_fc_srs_3","_55d75cf8_fc_srs_5","_55d75cf8_fc_srs_8_9","_55d75cf8_fc_ste_24","_55d75cf8_fc_ste_25","_55d75cf8_fc_uni_16","_55d75cf8_fc_uni_17","_55d75cf8_fc_uni_18","_55d75cf8_fc_uni_20","_55d75cf8_fc_uni_23","_55d75cf8_fc_srs_11","_55d75cf8_fc_sos_1","_55d75cf8_fc_sos_13","_55d75cf8_fc_aem_26","_55d75cf8_fc_aem_29","_55d75cf8_fc_aem_28","_55d75cf8_fc_aem_30","_55d75cf8_fc_sos_0__old_free"],"body":"<p>We <strong>*do not*</strong> provide a refund for services which were subscribed to via <a title=\"My Splashtop web portal\" href=\"https://my.splashtop.com/\" target=\"_blank\">My Splashtop</a>.  Please refer to our <a href=\"http://www.splashtop.com/terms/sale/splashtop\">Terms of Sale </a>for more details.</p>\r\n<p> </p>","user_segment_ids":[]}}