{"article":{"id":212724963,"url":"https://splashtopbusiness.zendesk.com/api/v2/help_center/en-us/articles/212724963.json","html_url":"https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212724963-How-do-I-unsubscribe-from-auto-renewing-my-Splashtop-subscription","author_id":240715600,"comments_disabled":true,"draft":false,"promoted":false,"position":18,"vote_sum":-36,"vote_count":52,"upvote_count":8,"downvote_count":44,"section_id":202471503,"created_at":"2013-05-16T07:01:39Z","updated_at":"2026-09-14T12:45:29Z","name":"How do I unsubscribe from auto-renewing my Splashtop subscription?","title":"How do I unsubscribe from auto-renewing my Splashtop subscription?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-01T21:27:12Z","user_segment_id":null,"permission_group_id":1569312,"content_tag_ids":[],"label_names":["unsubscribe","cancel","_55d75cf8_fc_sba_6","_55d75cf8_fc_sba_7","_55d75cf8_fc_sos_3","_55d75cf8_fc_sos_4","_55d75cf8_fc_sos_6","_55d75cf8_fc_srs_10","_55d75cf8_fc_srs_4","_55d75cf8_fc_ste_10","_55d75cf8_fc_uni_15","_55d75cf8_fc_uni_19","_55d75cf8_fc_uni_21","_55d75cf8_fc_uni_22","_55d75cf8_fc_sos_2","_55d75cf8_fc_sos_5","_55d75cf8_fc_sos_4_8","_55d75cf8_fc_sos_14","_55d75cf8_fc_sba_0_1","_55d75cf8_fc_sba_12","_55d75cf8_fc_sos_10","_55d75cf8_fc_srs_2","_55d75cf8_fc_srs_3","_55d75cf8_fc_srs_5","_55d75cf8_fc_srs_8_9","_55d75cf8_fc_ste_24","_55d75cf8_fc_ste_25","_55d75cf8_fc_uni_16","_55d75cf8_fc_uni_17","_55d75cf8_fc_uni_18","_55d75cf8_fc_uni_20","_55d75cf8_fc_uni_23","_55d75cf8_fc_srs_11","_55d75cf8_fc_sos_1","_55d75cf8_fc_sos_13","_55d75cf8_fc_aem_26","_55d75cf8_fc_aem_29","_55d75cf8_fc_aem_28","_55d75cf8_fc_aem_30","_55d75cf8_fc_sos_0__old_free"],"body":"<p><span style=\"color: red;\"><strong>IMPORTANT</strong></span>:<em>  Uninstalling the app will not automatically stop your subscription — you must actively cancel the subscription in your account using the process described below to.</em> Y<em>ou can always unsubscribe or change the subscription plan anytime before the current subscription period expires.</em></p><h3 id=\"h_01KN82DQRCHWSS1F2G7SDHCR5Z\">How to turn off auto-renewal</h3><p>If you have subscribed to <strong>Splashtop</strong> products and want to unsubscribe from your current subscription plan, please follow the instructions below.  <span style=\"color: #FF6666;\">Must be the account owner.</span></p><hr><p>Please log in using your Splashtop Account via <a href=\"https://my.splashtop.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\">my.splashtop.com</span></a> web portal.<br>Click on the <strong>Blue Circle</strong> in the top right corner &gt; Then click on <strong>Subscriptions</strong>.<br>From here, you will be brough to our <strong>Subscriptions</strong> page &gt; Click on <strong>Turn off auto-renewal</strong>.</p><p> </p><figure class=\"wysiwyg-image\"><img style=\"aspect-ratio: 1631/788;\" src=\"https://support-splashtopbusiness.splashtop.com/hc/article_attachments/55266463228571\" width=\"1631\" height=\"788\"></figure><p>A new window will popup, please read the auto renewal information, then click <strong>Continue.</strong><br>Lastly, select a reason for turning off auto renewal, then click <strong>Turn off auto-renewal</strong>.</p><figure class=\"wysiwyg-image wysiwyg-image-align-right wysiwyg-image-resized\" style=\"width: 50.43%;\"><img style=\"aspect-ratio: 435/252;\" src=\"https://support-splashtopbusiness.splashtop.com/hc/article_attachments/48639310492059\" width=\"435\" height=\"252\"></figure><p><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 436/303; width: 45.43%;\" src=\"https://support-splashtopbusiness.splashtop.com/hc/article_attachments/48639314165147\" width=\"436\" height=\"303\"></p><p> </p><p> </p><p> </p>","user_segment_ids":[]}}