{"article":{"id":212725023,"url":"https://splashtopbusiness.zendesk.com/api/v2/help_center/en-us/articles/212725023.json","html_url":"https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725023-How-do-I-unsubscribe-from-an-auto-renewing-subscription-on-Android-devices-Tablet-Handset","author_id":240715600,"comments_disabled":true,"draft":false,"promoted":false,"position":17,"vote_sum":6,"vote_count":14,"upvote_count":10,"downvote_count":4,"section_id":202471503,"created_at":"2013-10-30T10:16:40Z","updated_at":"2026-09-10T21:08:14Z","name":"How do I unsubscribe from an auto-renewing subscription on Android devices (Tablet / Handset)?","title":"How do I unsubscribe from an auto-renewing subscription on Android devices (Tablet / Handset)?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-22T07:55:32Z","user_segment_id":null,"permission_group_id":1569312,"content_tag_ids":[],"label_names":["_55d75cf8_fc_sba_6","_55d75cf8_fc_sba_7","_55d75cf8_fc_sos_3","_55d75cf8_fc_sos_4","_55d75cf8_fc_sos_6","_55d75cf8_fc_srs_10","_55d75cf8_fc_srs_4","_55d75cf8_fc_ste_10","_55d75cf8_fc_uni_15","_55d75cf8_fc_uni_19","_55d75cf8_fc_uni_21","_55d75cf8_fc_uni_22","_55d75cf8_fc_sos_2","_55d75cf8_fc_sos_5","_55d75cf8_fc_sos_4_8","_55d75cf8_fc_sos_14","_55d75cf8_fc_sba_0_1","_55d75cf8_fc_sba_12","_55d75cf8_fc_sos_10","_55d75cf8_fc_srs_2","_55d75cf8_fc_srs_3","_55d75cf8_fc_srs_5","_55d75cf8_fc_srs_8_9","_55d75cf8_fc_ste_24","_55d75cf8_fc_ste_25","_55d75cf8_fc_uni_16","_55d75cf8_fc_uni_17","_55d75cf8_fc_uni_18","_55d75cf8_fc_uni_20","_55d75cf8_fc_uni_23","_55d75cf8_fc_srs_11","_55d75cf8_fc_sos_1","_55d75cf8_fc_sos_13","_55d75cf8_fc_aem_26","_55d75cf8_fc_aem_29","_55d75cf8_fc_aem_28","_55d75cf8_fc_aem_30","_55d75cf8_fc_sos_0__free_trial","_55d75cf8_fc_sos_0__old_free"],"body":"<p>(<strong><span>IMPORTANT</span></strong>:<em>  Uninstalling the app will not automatically stop your subscription — you must actively cancel the subscription using the process described here.  If you uninstall the app but don't cancel your subscription first, you will still be charged.</em>  <em>And you can always unsubscribe or change the subscription plan anytime before the current subscription period expires.</em>)</p>\n<p> </p>\n<p>If you subscribed to the services (<strong>Anywhere Access Pack</strong> or <strong>Productivity Pack</strong>, et al.)  via the <strong>Google Play Store</strong> (from the Android mobile devices), you only can unsubscribe the services from there.    Here we have summarized the related information about the \"unsubscription procedures\" on the Google Play Store.  Follow these steps to cancel a subscription on your device:</p>\n<p><strong>From your Android device:</strong></p>\n<ol>\n<li>Launch the <strong>Google Play Store</strong> app.</li>\n<li>Tap the <strong>Menu</strong> -&gt; <strong>Subscriptions</strong>.<br> <br><img src=\"https://support-splashtopbusiness.splashtop.com/hc/article_attachments/28718197221403\" alt=\"unsubgoogle_en-us.PNG\"><br> </li>\n<li>Tap on the <strong>app</strong> of the subscription you’d like to cancel -&gt; tap <strong>Cancel Subscription</strong>.<br> <br><img src=\"https://support-splashtopbusiness.splashtop.com/hc/article_attachments/28718225044891\" alt=\"unsubgoogle2_en-us.PNG\"><br> </li>\n</ol>\n<p><strong>From the web: </strong></p>\n<ol>\n<li>Open a web browser and go to <a href=\"https://play.google.com/store/account/subscriptions\">https://play.google.com/store/account/subscriptions</a>\n</li>\n<li>Click “Manage” next to the item you want to unsubscribe from.<br><img src=\"https://support-splashtopbusiness.splashtop.com/hc/article_attachments/28718225042715\" alt=\"CancelGoogleWeb_en-us.png\">\n</li>\n<li>\n<p>Click “Cancel Subscription” in the pop-up.</p>\n</li>\n</ol>\n<p> </p>\n<p> </p>\n<p>Reference:</p>\n<ul>\n<li><a href=\"https://support.google.com/googleplay/answer/7018481\">https://support.google.com/googleplay/answer/7018481</a></li>\n</ul>","user_segment_ids":[]}}