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Account

To access your account information, log into https://my.splashtop.com/account_info/ or https://my.splashtop.eu/account_info/.

You can manage:

Account Summary – All your account information, including Two-Step Verification set up.

Team settings – Manage your team name, features, and email notifications. Also set team policies for two-step verification, device authentication, and browser authentication.

Subscriptions – View and manage the products and packages you’re subscribed to, change auto-renew preferences, buy a new product, etc...

Payment – Update your payment method and Billing Address, and view payment history and past invoice receipts.

For more information about your account, please contact:
sales@splashtop.com or call +1 (408) 886-7177 for pre-sales questions and customer-success@splashtop.com or call +1 (408) 758-5899 for post-purchase questions

Online Billing

Accepted Currencies – On Global Stack (my.splashtop.com), we accept US Dollar (USD), Canadian Dollar (CAD), Brazilian Real (BRL), Mexican Peso (MXN), British Pound (GBP), Australian Dollar (AUD), Japanese Yen (JPY), New Taiwan Dollar (TWD), Chinese Yuan Renminbi (CNY).
On EU Stack (my.splashtop.eu), we accept Euro (EUR) and Swiss Franc (CHF).

Accepted Payment Methods – We support payments online (my.splashtop.com /my.splashtop.eu) through your account via credit card and PayPal.
Additionally, on my.splashtop.com, we accept U.S. bank ACH transfers. On my.splashtop.eu, we accept a Pay By Invoice (500 Euros minimum requirement) and Single Euro Payments Area (SEPA).

Automatic Subscription Renewals – Splashtop’s subscriptions are set to automatically renew annually. This will help to avoid any interruptions to your account and service. You can disable auto-renewal on your account settings under Subscriptions. For manual orders, our account management team will follow up with you upon renewal.

Refund Policy – All sales are final. Splashtop does not issue refunds. Terms of Sale.

Changing Plans - Please visit https://my.splashtop.com/account_info/#subscription_tab / https://my.splashtop.eu/account_info/#subscription_tab or contact our Customer Success Team to confirm which plan you are on. From there, you see that you can modify tiers/licenses within your plan. If you require a completely different plan type from what you can see, please contact our Customer Success Team. 

Legacy Plans - Splashtop may introduce new subscription plans that include enhanced or additional features and may designate certain existing plans as “Legacy Plans.” Splashtop reserves the right to modify or discontinue any Legacy Plan at the end of a customer's current subscription term at its discretion, while continuing to provide remote access solutions at competitive prices and with strong value. For information on currently available plans, please visit Splashtop Products - Remote Access for Business & IT.

For more information about your account, please contact:
customer-success@splashtop.com

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