Splashtop Streamer permission settings on Mac OS

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Apple released macOS 10.15 Catalina on October 7, 2019. This new release has stricter security requirements that require explicit permission to allow Splashtop applications to have control and work properly. Same thing for Apple's operating system up to Monterey macOS 12.

Video of setup

 

See step by step below

After you download and then the Splashtop_Streamer_INSTALLER.dmg, you will need to add each permission below under the Security & Privacy in System Preferences

Our guided window helps open each section.  Click Allow and follow guide.

streamer_permissions_1_en_us.png

 

Click the icon and enter the Mac password to unlock on the bottom left

steamer_permissons_lock_en_us.png

Then under Accessibility add the Splashtop Streamer app by clicking the + sign or checking box next to the Splashtop Streamer, if already there.

streamer_permissions_2_en_us.png

 

You will do the same process for the other two permissions: Screen Recording and Full Disk Access.

streamer_permissions_3_en_us.png

streamer_permissions_4_en_us.png

After that you will get the success window with 3 green check marks. Your technician should be able to have full control of your Mac.

streamer_permissons_5_en_us.png

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