Streamer Installation (Setting up Computer for Access)

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The Streamer is an app that needs to be installed on any computer that you are trying to remotely access. To install the Streamer, please follow these steps:

  1. Log in to my.splashtop.com on a Computer Web Browser
  2. Click on the "Add Computer" button

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Note: If the "Add Computer" button or "Management" tab is missing, please contact the team owner for the shareable link to download the Streamer.

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If you are currently on the computer you are setting up for remote access, click on the "Download" button for "Add this computer".

If you are setting up a different computer than the one you are currently on, click on "Get Link" under "Add a different computer". This will generate a link that you can send to someone who is able to help you set up the remote computer.

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Please click below for Installation instructions on Windows/Mac

MacOS Installation

Once you have downloaded the Streamer, please click on the DMG File to open the Package and click on "Install Splashtop Streamer"

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If you are getting this message that Splashtop Streamer can not be opened, please go into the System Preferences of the Mac and click on Security & Privacy

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Repeat the same for Splashtop Streamer.pkg fileMacSecurity4_en-US.png MacSecurity5_en-US.png

The Installation should now be able to start

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Once installation has finished, you will need click on "Confirm" to finish the set up.

MacSRSInstallConfirm_en-US.png

Windows Installation

Once the Streamer has been downloaded, click on the EXE file to launch the installer.

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Please click on "Yes" for the UAC Prompt to allow the install

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The Installation will now start

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Once the install has finished, please click on "Confirm" to finish setting up the Streamer

WinSRSInstallConfirm_en-US.png

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