How to upgrade your Splashtop service?

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Convert Business Access to Remote Support:

Please contact our Customer Success team at customer-success@splashtop.com or call +1 (408) 758-5899 and we will be glad to help convert you over so you can purchase the Remote Support package online afterwards.  (or vice versa)

 

Increase Business Access user licenses:

Login at my.splashtop.com / my.splashtop.eu, click on the "Upgrade" button:
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or click on your name/email at the top right of the page and choose "Subscriptions".   Then click on "change".

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Click on the "+" to change and show the payment information.

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The computer limit is also increased by 10 per new user

* The new licenses are prorated up to the same date as the original purchase.

Remote Support - increase computer package license:

The process is similar to upgrading the Business Access service.  Login at my.splashtop.com / my.splashtop.eu, then click on the "Upgrade" button

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or click on your name/email at the top/right of the page and choose "Subscriptions", then click on "change plan".

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* The new package is the difference of the packages and prorated up to the same date as the original purchase.

 

SOS - upgrade from SOS Legacy or Basic to SOS+unattended:

The process is similar to upgrading the Remote Support service.  Login at my.splashtop.com / my.splashtop.eu, then click on your Account Menu and select "Subscriptions", then click "change plan".

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If you don't see the option available for upgrading to a SOS+unattended computers plan, you may be on an SOS-legacy plan, or have a conflicting active or expired Business Access or Remote Support feature. If this is the case, contact our Customer Success team at customer-success@splashtop.com or call +1 (408) 758-5899 and we will be glad to help convert your account so that you can complete your upgrade.

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