Want to remote into an iPhone or iPad?

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Are you trying to remote into an iOS device to view its screen remotely (no control)? If so, first make sure you have a trial or a subscription to the recently launched Splashtop On-Demand Support (SOS) with Mobile. If you have our previous Splashtop On-Demand Support (SOS) which has no mobile support, please contact our sales team to upgrade. Email sales@splashtop.com or call +1 (408) 861-1088 x125.

Requirements:

  1. Windows or Mac Business app (biz_icon.jpeg) version 3.1.4.1 or newer
  2. iOS device needs to have iOS11 or newer

Steps: (Watch Video)

  1. END USER installs the Splashtop SOS app (sos_icon.png) on the iOS device from the App Store
  2. END USER opens the Splashtop SOS app on the iOS device and provides the 9-digit code to the technician
  3. TECHNICIAN enters the code into the Splashtop Business app (click Screen_Shot_2017-10-06_at_1.30.33_PM.png button)
  4. END USER 1-time setup, add Broadcasting button to Control Center:
    1. Open Settings Screen_Shot_2017-10-06_at_1.53.12_PM.png
    2. Tap on Control Center Screen_Shot_2017-10-06_at_1.53.51_PM.png
    3. Tap on Customize Controls Screen_Shot_2017-10-06_at_1.53.33_PM.png
    4. Add Screen Recording Screen_Shot_2017-10-06_at_1.53.42_PM.png
  5. END USER follows the instructions in the Splashtop SOS app, to open Broadcasting and choose Splashtop SOS.
    1. Double tap the home button on iOS device or 1-finger slide-up from bottom of iOS device (Control Center)
    2. Tap and hold the record button until a popup shows (iPad and iPhone6S and earlier), or hard press on the record button (iPhone6+ or newer) Screen_Shot_2017-10-06_at_2.12.13_PM.png 
    3. Choose "Splashtop SOS" and tap on "Start Broadcast". Screen_Shot_2017-10-06_at_2.12.37_PM.png
  6. To end the support session
    1. END USER taps on the "Disconnect" button on the Splashtop SOS app.
    2. or TECHNICIAN clicks on the disconnect button or closes the window

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Comments

  • Avatar
    Billy.Springs
    Edited by Billy.Springs
  • Avatar
    Andy

    Why is there no iOS app available for SOS yet in the USA? ETA?

  • Avatar
    Support

    @All
    Apple removed our app. We are working with Apple to address its concern around enabling Airplay across network that Splashtop has invented.

  • Avatar
    Harry

    So I bought the SOS license and then no longer offered for download. Team-Viewer, with iOS 11, will be offering iPhone and iPad screen sharing. Since I bout your app, when is this going to be happening with SplashTop?

  • Avatar
    Support

    Harry,

    We are still working on it, sorry for the waiting. At this time you can still use SOS to connect to Windows, Mac (fully access) and Android devices (some view only).

  • Avatar
    Faxsupport

    we've been evaluating SOS on-demand software for about 1 year now. I reported and waited till some minor bugs were fixed and was really interested for a custom branding feature (still not available) before purchasing a license. I was ready to purchase February this year at the promotion rate since progress was being made and can see you guys are working on making it a great tool, but then the Mobile iOS feature were added and the yearly subscription fee was doubled with no heads up to current trial users (at least not to us) At the time i asked sales if i could sign up without the mobile feature..at the original promo price but they said no. Now I see you don't even have that feature available. Very Disappointing...