- Go to my.splashtop.com
- Enter credentials to login
- Click on the "Use an emergency recovery code instead" link
- Then re-setup 2 factor authentication
Note: If you do not have your recovery codes, please open a ticket and include your Splashtop Account email and the phone number you used when you first registered 2 factor authentication. After verifying the phone number, we will send you the recovery codes.