How do I use recovery codes?

  1. Go to
  2. Enter credentials to login
  3. Click on the "Use an emergency recovery code instead" link Screen_Shot_2017-07-20_at_3.14.27_PM.png
  4. Then re-setup 2 factor authentication

Note: If you do not have your recovery codes, please open a ticket and include your Splashtop Account email and the phone number you used when you first registered 2 factor authentication.  After verifying the phone number, we will send you the recovery codes.   

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