Here are a few of the exciting new features that we're working on for upcoming releases of our Splashtop Business Products!

We are working closely with our customers to further improve our product with enhancements and new features!  Some features are only available on certain services.

 

Q1

Endpoint Monitoring and Management

• Splashtop Antivirus

Get enhanced Security with Splashtop Antivirus powered by Bitdefender. Protect your Windows and Mac computers with award-winning anti-malware technology powered by Bitdefender, at unbeatable pricing. Seamlessly manage and deploy antivirus from within Splashtop, eliminating the need for additional solutions. 

Available as an add-on for all Splashtop Business products, except for SBA Solo. 

• Background Actions

Significantly reduce end user interruptions by performing critical tasks in the background, without taking control of the remote computer. Windows diagnostic tools include task manager which enables you to view and end processes (tasks), and registry editor which assists you to add, rename, modify and delete registry keys.

Available on Splashtop Enterprise and SRS-Premium. 

IT Help Desk

• Open API framework and APIs for ticketing system integration

Splashtop has been building up an API delivery framework for Splashtop Enterprise. The initial set of open APIs will enable software vendors and IT customers to create support sessions from within ticketing and chat systems. Technicians will be able to create a support link, launch a Splashtop remote session, and fetch session logs all from within their ticketing and chat systems. ​

These APIs are entering a beta testing phase with a select group of partners and customers. If you’re interested in beta testing this type of integration, please sign up using this form!

 

Q2

IT Help Desk

• Centralized session recording ​

Session recordings are saved in Splashtop’s cloud instead of the local computer. Technicians simply go to my.splashtop.com to download or view the recordings. The recordings will be stored for up to 90 days and will be partitioned into multiple mp4 files.

Currently available for test in Splashtop Enterprise. 

• Attended Background actions

Enable technicians to execute tasks like remote command, file transfer and background actions within the service desk. They will need to have end user consent unlike the similar tasks via streamer.

Will be available for Splashtop Enterprise technicians using the service desk. 

 

• APIs -  logs, computer info, user info
  

Q2 release will add APIs for downloading logs, computer info, and hardware & software inventory, as well as APIs for managing groups.

This APIs will enable users to archive logs in an automated fashion, collect logs to a central log repository, enrich the endpoint info in the asset management system, etc.

Remote Access and Core

• SBA Performance, Wacom integration, Productize QUIC

Introducing a new SBA SKU to compete in the high-performance market!

Customized for creatives, it will include features like USB device redirection, microphone passthrough, YUV 4:4:4 color and high-fidelity audio . ​

​We are also working with a new integration with Wacom that will deliver a smoother experience for creatives using their devices remotely. ​

​Additionally, we will roll out QUIC as the default protocol for Splashtop remote sessions that will enable direct connections without relays, and better performance.​ 

 

Q3

IT Helpdesk

• Initiate support session from web

End-user will be able to initiate support requests from a website/webform via multiple methods. 

Will be available for Splashtop Enterprise technicians using the service desk. ​

• Service desk reporting stats

We are creating this feature with larger customers in mind, who require more reporting for their management, compliance, and audit purposes. This feature includes a range of reporting options, such as active sessions, total sessions, and basic filters. Users can also benefit from concurrent usage charts that display the maximum number of concurrent sessions on an hourly, daily, weekly, and monthly basis. In addition, users can easily manage computer access permissions, allowing them to see who has access to each computer. As well as monitor user sessions by computer group, computer, user ID, session start/stop/duration, and more.

Will be available to select Splashtop Enterprise customers. 

• Granular control enhancements

More granular controls to manage technician permissions (e.g. view-only vs. full control). 

• APIs for managing computers and managing access permissions

Q3 release will include APIs for managing computers and managing access permissions. These APIs will enable automated deleting and renaming of computers. They will also enable programmatic assignment of access permissions, particularly useful when there are a large number of employees needing individualized access permission to their own computers.

 

Endpoint monitoring and management

• SMART Actions

Ties together our existing 1-to-many actions and our customizable alerts, allowing users to trigger user made 1-to-many scripts by a customized alert.

• EMM product v2 Dashboard

We're gathering feedback regarding key missing endpoint monitoring and management (EMM) features that internal IT teams need and are building a comprehensive EMM solution.​

 

Q4

Remote Access and Core

• 1 user on multiple teams

One user can be on multiple Splashtop teams (e.g. MSP and Internal IT) and be given access to different computer lists at a time.​

IT Help Desk

• Schedule support session​

Technicians will be able to schedule remote support sessions in advance with their end-users and integrate the service desk sessions with calendars like outlook and Google calendar. 

Will be available to Splashtop Enterprise technicians using service desk.​

• APIs for managing users

Q4 release will include APIs for inviting, deleting, enabling, and disabling users.

These APIs will enable automation of user management as employees on-board and off-board.

• Post-session survey

Post-session survey will allow end users to answer the questions that customers want to pose to them.  End users can rate their experience, and customers use these surveys to gauge feedback internally.

Will be available to Splashtop Enterprise technicians using service desk. 

• Improved computer list

Make the computer list responsive, add more customizable filters and sort options. ​