Device Authentication- Mac Address Whitelisting allows users to log in on the business app using specified devices that are allowed by the team. This is done by enabling Mac whitelisting and adding those devices to the list.
Mac Address Whitelisting is available as an addon upon request. Contact Sales for more info.
Windows, Mac, iOS and Android
Business App version 188.8.131.52 or later
Log into https://my.splashtop.com/ with the team owner account/Admin and go to Management > Settings > Endpoint security . Restrict access Business App MAC Address.
It is off by default, Toggle to turn it on and Click on Manage MAC whitelisting
There are three action settings for user control, and all action settings are set to "off" by default.
- Allow to skip already-authenticated devices: If turned on, already-authenticated devices will be allowed to log in on the business app.
- Allow to skip device authentication when MAC address whitelist is enabled: If device authentication is skipped, we strongly recommend enabling two-step verification for security reasons.
Can type in your full MAC address to add it to the list after clicking the “Add Address“ button
Format - xx:xx:xx:xx:xx:xx
each “x” should be a number or an alphabet
octets in a MAC address must be separated by a colon
MAC addresses can be separated by “,“
e.g. 00:00:5e:00:53:af, 00:00:5e:00:54:af
Message (after clicking the “add address” button)
[success] Updated Successfully
when it contains duplicated address, addresses will still be added successfully while the duplicated ones are ignored
[error] Invalid MAC address
show “Invalid MAC address“ error when any one of the addresses is invalid; all addresses in the bar won’t be added
[error] Exceed the max number
show the message when the total amount exceeds 20000 after adding the address in the bar; all addresses in the bar won’t be added
result of adding addresses
Invalid MAC address
When anyone of the contained MAC address is invalid
Exceed the maximum of 20,000 addresses
or import(supported file type:csv). This will add or update the allowed MAC address.
You can also decide to clean the current MAC whitelist and the update.
Supported import file type: CSV (xls, xlsx for the next phase)
Default - adding imported addresses as new MAC addresses
Action setting - Clean the current MAC list and then update
1. imported addresses override the existing list, so only the imported addresses are left.
2. Pop-up reminder when this setting is checked
if addresses are duplicated with existing ones, there will be a result overview with the address values to remind users
Possible failed Errors during the Import
- Invalid addresses
When invalid addresses are in the import file, show an error message and a responding list of invalid Values.
Title - Invalid addresses
Content - There are %number% invalid addresses found.
- Exceed the Max Number
When exceeding the maximum of import amount which is 20000, the import will fail.
error message - Exceed maximum of 20,000: Reduce the number of addresses to continue
When “Invalid addresses” and “Exceed the Max Number“ happen simultaneously, only show the “Exceed the Max Number“ error.
file name - MAC_Address_whitelist_%date.csv
Show full MAC address. e.g. 00:00:5e:00:53:af
Pagination. Showing 10 items per page
Each MAC address can be deleted by clicking the button
my.splashtop.com --> logs --> History
Failed login attempts
with the invalid MAC address value when someone was blocked by MAC address restriction.
- Enabled and disabled the MAC address whitelist 3. Enable and disabled the control options (when MAC whitelist is already enabled)
Business App Troubleshooting
If the MAC address whitelist feature is enforced, there are responding error messages in various situations.
When the SRC version is lower than 3540
-> “Cannot login because the admin has enabled MAC address restriction and your App version does not support it. Please update your App.“
When the Mac address of the user device isn’t in the whitelist
-> ”The MAC address you are logging in from has been blocked by your admin”
When mobile devices are rejected
-> “Cannot login because the admin has enabled MAC address restriction and mobile devices are blocked.”
an email will be sent when login failed
title - Splashtop failed login notification. (MAC address restriction)
Unable to get Mac Address Whitelisting to work or do have suggestions for us? Please open a support ticket.