Why do I experience lagging when building a remote connection to a Windows Server 2008?

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As to such lagging cases, most of them are with Streamer installed on a quite low video memory system(like a server with 16MB graphic chip); since Splashtop provides high quality streaming with high FPS (Frame Rate per Second), the lacking memory of  video device will be the bottleneck to maintain such performance. 

Here is a workaround which might help, please disable hardware acceleration in
Control Panel-> Display-> Screen Resolution-> Advanced settings-> Troubleshoot tab,
by users' experience and our internal test, it could solve the issue. However, it might affect some other functions on your server which needs hardware acceleration.

ha.PNG

 

Note:

To check if your system is the same case we mentioned, please search "DxDiag.exe" on your PC/server and execute it-> go to Display tab to see detailed info. Image below is a typical sample of lagging issue on a server:
D3D.png

 

Update 2015/04/27:

We’re working on a potential solution to the issue of extremely slow Splashtop performance when there is less then 256MB of video RAM available on the target (Streamer) machine. In the past, one workaround to this issue has been to turn off hardware acceleration on the target machine. But we now have a new workaround in early beta which does not require turning off hardware acceleration. We’d love to get some help testing it out to see if it is a viable solution.

Please send us a note at beta-speed@splashtop.com with your Splashtop account email address and/or best contact email, and we’ll get you the test instructions.

Thanks!

 

Update 2015/06/09:

Beta test of our new solution went well. (Thank you to all those involved!) The new solution successfully solved the performance issue across a variety of HP and Dell servers with 8 to 16MB of video memory. We've now made the solution official and added it to the FAQ article Why is the screen refresh so slow on a Windows Server 2003 or 2008.

If you run into any issues with this solution, please let us know and file a support ticket.

Have more questions? Submit a request

Comments

  • Avatar
    Support

    So is this something that can be fixed either with a new video card or can we lower the FPS so that it is usable? Or will it just not work with Server 2008 or any other product that has a low end video card?

  • Avatar
    Jamesr

    Would adding a discrete video card help? i'll happily add a ~$20 radeon card to these machines if it will help.

  • Avatar
    Support

    @Jamesr,

    Yea, by our internal test, it will work.

  • Avatar
    Exbar

    Thanks Works Perfect.

  • Avatar
    Mremer

    did the trick for me

  • Avatar
    Support

    We’re working on a potential solution to the issue of extremely slow Splashtop performance when there is less then 256MB of video RAM available on the target (Streamer) machine. In the past, one workaround to this issue has been to turn off hardware acceleration on the target machine. But we now have a new workaround in early beta which does not require turning off hardware acceleration. We’d love to get some help testing it out to see if it is a viable solution.

    Please send us a note at beta-speed@splashtop.com with your Splashtop account email address and/or best contact email, and we’ll get you the test instructions.

    Thanks!

  • Avatar
    Meb

    I'm experiencing little, but still noticeable, lagging using splashtop and I would to know how to fix this. My workstation have the current configuration: Windows Server 2008 R2, Nvidia GeForce GTX 650 with 1GB DDR5, Directx 11, 16 GB RAM.  I need to access it from home with a Samsung Galaxy Tab 2 10.1 using splashtop business version. Already installed it, running perfectly but like I said before, getting some lag, especially when viewing a video, or playing a game. My internet connection is little slow, it currently is about 10 mbps for download and 0,80 mbps for uploads. Is there a way to get rid of lagging? What's the problem? My internet speed? the tablet? or the config of my workstation?

    Even though I'm having this lag, I'm thrilled with the app! For now it's wonderful, much better than LogmeIn. If I could get rid of the lag would be perfect!

    Please help!

    Thanks in advance

    Michel Bellot

  • Avatar
    Support

    @Michel,

    Thank you for your feedback and kindly words! We will keep working hard to deliver high quality products!

    As for the lag issue, I believe the root cause is the 0.8 mbps upload. Usually it requires 300 Kbps~3 Mbps dynamically depending on the screen resolution and available bandwidth between client device and streamer computer.

    Based on 1024x768 screen resolution, it requires about 2 to 3 Mbps in a local network, and requires 300K to 1M bps if via 3g/4g or Wifi over Internet.

    We suggest that you could use 1024*768 to establish remote sessions to get better quality, but it might still see lags playing video or video games during a remote session.

  • Avatar
    Support

    @all,

    We've now made the solution official and added it to the FAQ article  Why is the screen refresh so slow on a Windows Server 2003 or 2008.

    If you run into any issues with this solution, please let us know and file a support ticket.