Why are there duplicated computer files in my computer list?

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The case often happens on a Windows Server or a PC with more than one Windows user profiles; on such devices, if you log your Splashtop Account in Streamer on every Windows user profile, each profile will be viewed as a particular computer file via Splashtop Business, thus, you will see duplicate computer files with exactly same name.

At such case, you always could see only one of these "duped" computer files online via Splashtop Business while others are offline; the reason is, there could be only one Streamer running on a computer at a time, Splashtop Business will detect the Windows user profile which is currently running with Streamer, other Windows user profiles will be viewed offline.

Product design team are also working hard to improve the user experience here at the same time, we will keep you posted once there is any update.

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