It only shows a black screen when you try to establish a remote session to a headless Windows computer.
This is not a common case and for most of the cases we could connect to a headless Windows computer without issue. However if you see this happens, one customer has helped verify that the workaround below will help resolve.
Please first make sure you're running Splashtop Streamer v220.127.116.11 or later.
- Open the streamer UI
- Go to the Advanced tab, scroll down to find the Install Mirror Driver button
- Click the button to install
There are two limitations when using Mirror driver. Please click into the link for more details.