Why does it show a black screen when I establish a remote session to a headless PC?

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Problem

It only shows a black screen when you try to establish a remote session to a headless Windows computer.

This is not a common case and for most of the cases we could connect to a headless Windows computer without issue. However if you see this happens, one customer has helped verify that the workaround below will help resolve.

Workaround

Please first make sure you're running Splashtop Streamer v3.0.8.2 or later.

  • Open the streamer UI
  • Go to the Advanced tab, scroll down to find the Install Mirror Driver button
  • Click the button to install
  • Reboot

 

Note:

There are two limitations when using Mirror driver. Please click into the link for more details.

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