Why do I get a black/blank window after I open a web browser during a remote session?

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Problem

It only shows a black/blank window after you open a web browser on the remote computer during a remote session.

Workaround

Please first make sure you're running Splashtop Streamer v3.0.8.2 or later.

  • Open the streamer UI
  • Go to the Advanced tab, scroll down to find the Install Mirror Driver button
  • Click the button to install
  • Reboot

 

Note:

  • Known affected browsers are: Google Chrome, Internet Explorer, Microsoft Edge
  • There are two limitations when using Mirror driver. Please click into the link for more details.
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