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  1. Splashtop Business - Support
  2. Troubleshooting
  3. Connection

Connection Issues

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March 04, 2021 08:24

Here are some issues related to connections, and their possible solutions:

  • Why do I get a "satellite" on the computer name? My tablet and computer are on the same local network.
  • How can I get the best performance from using Splashtop Business?
  • How do I perform Wake-on-LAN with Splashtop Business ? (WoL)
  • Tips for constant lost connections, or router crashes causing loss of Internet.
  • How do I set up proxy settings in Splashtop Win/Mac Streamer & Win client?
  • Why do I get "Failed to initialize video device" when using the Windows client app?
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Articles in this section

  • Connecting to a computer on a different splashtop subscription/team
  • Why I received "Invalid Connection Token. Please try restarting Splashtop Streamer." error?
  • What are the Firewall Exceptions and IP addresses of Splashtop servers/Services?
  • Connection Issues
  • Getting disconnects or difficulty connecting?
  • Unable to reach server (streamer) because of TLS 1.0 support disabled
  • How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
  • Why does the Splashtop software show "unable to reach Splashtop servers?"
  • Tips for constant lost connections, or router crashes causing loss of Internet
  • How can I get the best performance from using the Splashtop app?
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