Splashtop Business Access*, Remote Support* and Splashtop Personal (formerly known as Splashtop 2) provide a method to perform Wake-on-LAN (WoL) which is similar to Splashtop v1.x. However, this is not an intuitive feature, and is performed using somewhat complicated settings. In this topic, we provide the instructions.
* Business Access Solo and Remote Support Basic plans do not include remote wake and remote reboot features.
First, we ask that you make sure the following four conditions have been satisfied completely. Otherwise, there is no chance to make WoL work successfully. Please verify that the:
- PC BIOS supports WoL and that the option has been enabled.
- Settings in Windows or Mac have been properly set up.
- The computer is connected by Ethernet, not WiFi.
- Have an awake computer on the same network as the sleeping/off computer AND that awake computer has Streamer 220.127.116.11 or newer installed and logged into your account.
Please note that currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature, although it can be done from a sleeping state as described below.
(New) On Windows 8 or 10, you need to disable "Turn on fast startup" function to be able to wake it up from powered off state.
I. Settings on Streamers:
To connect to your computer when it is in Sleep or Hibernation mode, you need the following:
1. Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled. (This step pertains to PC only; Mac users can ignore this.)
2. Configure your computer to be Wake-on-LAN ready. Please note that the term in BIOS might vary. For example, it might be "Wake on LAN," or "Onboard LAN Boot ROM," or something else.
For Windows users:
- Enable Wake-on-LAN in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
- Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).
For Mac users:
- Make sure the Wake for network access option is selected in the Energy Saver settings.
3. Your computer must be connected to your wireless router using the network cable (Ethernet).
4. If your computer is a laptop (for example, a NB, Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source. If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.
II. Steps to trigger Wake-on-Lan:
Steps required to wake your computer from Sleep or Hibernation mode:
1. On your Splashtop apps, or on the web portal (my.splashtop.com).
2. Keep your computer ON, and make a successful connection, then shut down your computer (power off).
3. You should see the computer you want to awaken shown as an unavailable one (gray computer icon), like the example shown in the illustration below.
On the web portal:
On the app:
4. Tap the "Edit" button to find Wake up or Wake computer button will display, as shown above.
5. Tap on the button to attempt to wake up the PC computer from either a Powered-off, Sleep or Hibernation state; or a Mac computer from a Sleep state.
- There might be times when you will need to tap the Wake up this computer button several times instead of only one time, to ensure that the computer has been awakened.
- You could also use the checking tool to make sure the settings are correct.
III. Wake-on-LAN usage timing and limitations:
- PC ─ If your PC is in a Sleep, Hibernate, or powered-off state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
* On Windows 8 or 10, you need to disable "Turn on fast startup" function to be able to wake it up from powered off state.
- Mac ─ If your Mac is in a Sleep state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature). Currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.
|Type||Sleep||Display sleep||Powered off|
|OS X 10.6.x||v||v **||x|
|OS X 10.7.0||v*||v **||x|
|OS X 10.7.1||v*||v **||x|
|OS X 10.7.2||v*||v **||x|
|OS X 10.8.3||v*||v**||x|
* A Lion (or Mountain Lion) computer could be awakened from Sleep mode to be in a Low Power wake mode (=Dark Wake mode), and then connected to, by tapping the computer again in a Discovered Computer list. Please note that it is essential that the Virtual Driver be installed. This is very different from the Snow Leopard computer. (If the first screen displayed on the tablet is abnormal, just tap again. This is a known issue.)
You can also disable Dark Wake mode by editing the following file. Please refer to the post (Nov. 4 2012) below this article by one of our valued Splashtop users, King Manuel, for more details. (Thanks to King Manuel.)
** When your computer goes to Display Sleep, the following conditions will normally be necessary in order to awaken and connect your computer:
I. The computer listed on the tablet/phone should be in an "available" state (colorful), and can be directly tapped to connect to the Streamer.
II. Before awakening the computer from Display Sleep mode, please pay attention to the following three items:
a. Install our Virtual Driver from the Mac Streamer / Settings tab / Install Driver button.
b. When connecting by iPad, check the option "Mirror Displays" in System Preferences / Displays if it is not checked. (please skip this step if you are not using Splashtop XDisplay)
c. Don't use a resolution of 800 x 600. Instead, please use 1024 x 768 or Native resolution.