Does the Splashtop app support Windows 8? And the Win8 gestures?

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According to a recent announcement from Microsoft, there are three different editions of Windows 8.  They are Win8, Win8 Pro and WinRT.  Splashtop for Windows supports Win8 and Win8 Pro; Splashtop for Windows RT supports WinRT.

Win8 native gestures are now supported.  You are welcome to try it out.

 

I. Known issues of the Splashtop app with Win8:

Because Win8 is a new OS and we are still testing it, below we have listed the known issues we have discovered, and related work-around of the Splashtop app on Win8 for your reference.

  • Win8 gestures don't work:  Please refer to the next section below (Section II) for more details.
  • If your computer is Win8 with OEM product ID (XXXXX-XXXXX-XXX-XXOEM),  please install the new Win Streamer v2.2.5.1 or above.  It will help to solve the issues caused by the HID driver.  However, there is a known issue that the Charm Bar won't be able to be invoked by 2-finger swiping if you have multiple monitors attached.  Using a single monitor can work though.
  • Shutting down the computer will always re-start the computer.  Installing Streamer v2.2.5.1 or above, and then disabling the Splashtop HID driver, will also solve this issue.  (Instructions in sub-section below.)
  • The Win8 Virtual keyboard will display in a very small size.   Installing Streamer v2.2.5.1 or above, and then disabling the Splashtop HID driver, can solve this.
  • Some buttons may disappear in specific applications.  Again,  installing Streamer v2.2.5.1 or above, and then disabling the Splashtop HID driver, should solve this.
  • Attempting to Wake-on-Lan (WoL) may fail.  If you can't perform WoL successfully with Splashtop 2, please  disable Fast Startup in the Windows settings to see if there is any improvement.  You can find this option in [Control Panel] > [Power Options] > [Change what the power buttons do], then at the bottom “Shutdown settings” as illustrated below.

 

wol_for_win8.png

  • Touch point offset.  Please check this link for more details and solutions.
  • Sometimes, after the Splashtop app is connected, you may get a black/frozen screen, or you may experience a slower screen refresh rate, or "broken screen" when scrolling.  These issues may be caused by the compatibility issue with Win8 DDA.  As a workaround, you can disable DDA.  However, on computers that are not very powerful, this may slow down performance somewhat.

 

Disabling DDA:

a)  Save the attached file (DisableDDA.reg) to your local computer.
b)  Double-click on it to execute it.  (This step may trigger a confirm dialog box by the system; click Yes to execute if it pops up.) 

c)  Exit Splashtop Streamer by right-clicking on the icon on the System tray.  Then launch the Streamer again from the Start menu.  (Re-booting the computer can produce the same effect.)
d)  Try to connect again and see if the "black/frozen screen" issue is gone.

 

Disabling the Splashtop HID Driver:

a)  Find the Splashtop HID driver in [Control Panel] > [Device Manager] > [Human Interface Devices] (see attachment).

b) Right-mouse-clicking on it can disable it (or select Action / Disable from the menu).

However, if you disable the Splashtop HID driver, the Splashtop app will use another Touch-Injector instead.  This will also introduce another known issue related to multiple monitors, described in the second bullet above.

 

II. Why don't the Win8 gestures work on my tablet/phone?

If you can't use Win8 gestures with the Splashtop app on your tablet or phone, please try the following suggestions.

  • First, please make sure that the iPad app version you've installed is v2.2.0.6 or above.
  • Win8 gestures won't be supported if the Splashtop app was installed on phones.
  • If your Windows8 comes from an OEM machine, there's a compatibility issue between this kind of Win8 and the Splashtop app, so Win8 gestures don't work on such kind of machines.  Please check your Product ID to determine whether or not you fall into this category.  (You can right-click on [My Computer] and then select Properties from the menu to see this info.)

win8oem.png

In this case, please install the new Win Streamer v2.2.5.1 or above, to use Touch-Injector instead of the original HID driver.  However, please note that this may introduce another known issue, as described in the second bullet of Section I above.

  • Please confirm that you are using the Splashtop app for Android app  v2.1.5.3+, or for iPad app v2.2.0.6+, and are using it in conjunction with Streamer v2.2.5.1 or above.
  • For some unknown reason, uninstalling the Splashtop Streamer and then re-installing usually helps, especially if you just upgraded your previous Windows version to Win8.
  • Make sure your multi-touch driver on Win8 has been successfully installed.
    Right-click on My computer --> Manage --> Device Manager (see the attachment).
    If it was not installed correctly, please un-install your Streamer and re-install.  (If this triggers a system warning message, please Agree to install the Splashtop driver.)

  • If you have dual monitors attached to your computer, please note that Win8 gestures only work for the primary monitor.  This is a limitation from Windows.
  • Sometimes, it's only a touch-point offset issue on your Win8 (not lack of gesture support).  Please check this link   for more info about performing a calibration, to see if this is the actual problem.
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