How do I unsubscribe from an auto-renewing subscription on My Splashtop?


(IMPORTANT:  Uninstalling the app will not automatically stop your subscription — you must actively cancel the subscription using the process described here.  If you uninstall the app but don't cancel your subscription first, you will still be charged.  And you can always unsubscribe or change the subscription plan anytime before the current subscription period expires.)


If you have subscribed to the Splashtop Business service via My Splashtop, but want to unsubscribe from your current subscription plan, please follow the instructions below. 

  1. Please log in using your Splashtop Account on the My Splashtop web portal.
  2. Select Account Info from the pull-down menu accessed near the upper right of the screen.  Then in the Account Information screen, open the Subscriptions tab.  
  3. Select the Turn off auto-renewal button.
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