Why do I get an “Unable to reach Splashtop servers…” error on my XP Streamer?

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If you cannot log in to your Splashtop Account on Windows XP running Splashtop Streamer, and get an error message like “Unable to reach Splashtop servers…”, this is probably caused by the following reasons.

1)      The computer system year/date/time is far off from the correct one.  (If so, set it to the correct year/date/time.)

2)      Possible certificate error caused by either one of the following two cases:

  • The certificate on your computer is expired.
  • The certificate on your computer is not trusted by our website.

For reason #2, please follow the instructions below for confirmation and correction.  We have used the Microsoft Internet Explorer browser in our example illustrations below.

1.  If you get an error page similar to the sample illustration below, visit this website: [ https://my.splashtop.com ] from your computer running Splashtop Streamer, to determine whether or not your problem is related to the certificate.

 

Certificate_error.png 

 

2.  Confirm that the certificate on your computer is expired or untrusted.  For example, if using Internet Explorer, go to  Tools -> Internet Options -> Content tab (shown below) -> then click the Certificates button (indicated below).

 

Internet_Options_Content.png 

 

3.  Display the Trusted Root Certification Authorities tab shown below, then search for the keyword "Go Daddy" to find the related value, and then check if it is already expired.

 

Internet_Options_Certificates.png 

 

4.  To correct the certificate error, go to the Microsoft official website to perform a Windows Update.  Find the update which includes the words "root certification…" in the name of the update, then execute that update on your system.

5.  After the Windows Update is done, reboot the computer.   Then try again to log in to your Splashtop Account on the Splashtop Streamer to see if it works.

 

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