Can I prevent non-admin Windows or Mac users from disabling the streamer?

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Update (4/11/2016) - This article is no longer applicable. We have made streamer changes to enable more comprehensive lockdown. Also, streamer is now always running as a service (i.e. always in system-wide mode). Please refer to the new article "How do I prevent users from shutting down the streamer or changing its settings?"

When a streamer is installed in the system-wide mode, only users with admin rights on that Windows or Mac computer can modify the streamer.

By default, the deployable streamer installs in the system-wide mode.

Users without admin rights on that computer will not be able to access the functions under the streamer tray icon, for opening the streamer window, checking for updates, or exiting the streamer.

Depending on whether the computer is Windows or Mac, the functions under the tray icon will either be grayed out or require admin credentials in order to proceed.

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Comments

  • Avatar
    Steven.Pretlove

    When will the option be available to stop localadmins from accessing the settings without another form of Authentication ?

    we have customers that have local admin but your product would allow them to stop our access, of even worse set additional security requirements without authority

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    Support

    @Steve,

    If the user has local admin privilege, it seems there is no way we could prevent them doing such change on local computer. A quick question which might help us to rethink current design:

    Why does this customer try to make it hard to connect to their computers? do they change Streamer setting by accident? In your case, does the customer know that you will remotely support them via Splashtop remote service?

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    Villagesservices

    Yes! Hide streamer Icon and controls . We have an office with 15 workstations and I don't want the users to be able to change any settings. There is always someone that has to play around with the settings, because they can. Our users must have admin rights because he main program we use updates frequently and we do not want to have to assist them every time...... Reid

  • Avatar
    Villagesservices

    Yes! Hide streamer Icon and controls . We have an office with 15 workstations and I don't want the users to be able to change any settings. There is always someone that has to play around with the settings, because they can. Our users must have admin rights because he main program we use updates frequently and we do not want to have to assist them every time...... Reid

  • Avatar
    Eric

    I'd like to +1 this feature request.  Simply making the app require the admin splashtop user account to make any settings changes would be awesome.

  • Avatar
    Contact

    +1

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    Free

    +1

  • Avatar
    Rgray

    +5

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    Admin

    This is very simple...simply add an option in the security section to require password to access preferences.  If the client no longer wants our services, they can still uninstall the splashtop streamer.  I have had some clients change the password and check the box then we can't connect.  They have to have admin access as they own the machine and have that as a preference.

  • Avatar
    Rgraycat

    Is this something that is being worked on ? definitely would be the icing on the cake for me to purchase..

  • Avatar
    Support

    @all,

    The feature to avoid end users to change Streamer setting is planned. Though we do not know the solid time table.

    We will keep you updated in this thread.

  • Avatar
    Compneo67

    This is a vital requirement for this program. I am trying it out as an alternative to LogmeIn and this is a major turn off. Between the users being able to change the settings/turn off remote access AND the popup notifications and icon in taskbar popups upon connecting when the notifications are turned OFF in Windows are deal breakers. In the end, these two items will be enough to not allow me to use Splashtop as my main remote access program for long term deployments. Such a shame!

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    Jsteckler

    +1. Maybe hiding icon and password protecting setting changes. Might not stop uninstall by admin but might be a quick fix for immediate setting change issues.

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    Fmarder

    Just read this and the only problem I see is that I have had a few occurrences where the Mac Streamer goes offline by itself and I need the user to reactivate it. I assume what is planned would require the input of a password for what has been described.

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    Help

    +1 to this - as a current Teamivewer user, preventing an end user from "playing" is crucial to us.

  • Avatar
    Stephen

    +1 I have over 25 computers deployed at a college and staff and students often make changes or log out. when asked they say they don't like being spied on.

    I would like to see the option to restrict users changing settings and the system icon should show only basic info.

  • Avatar
    Emilzo

    I ask 2 simple questions?

    1) Can I upgrade my account to enterprise and pay the diference?

    2) can I hide the icon on the remote machines? I planned to substitute in the next 6 months 500 computers for 7 tech guys, but I really need the Hide Icon optin in the desktop? have you a solution, even with registry tweak?

    Emilzo, Portugal, Team MA

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    Robbiebott

    +1 How about an update?

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    Reid007

    +1 Agreed. This has got to be changed.

  • Avatar
    Emilzo

    I receive right now a lot of spam because my mail is public right now.

    All the stations have our mail address for public spam and others even worst situations.

    They open the slashtop icon, and our mail adresse is there. My and all the mail of my staff....

    That I think is a really bad thing.

  • Avatar
    Info

    Dear Support, security feature such as not allowing end user to shut down Stream is very important. I have been asking for this one for some time now and getting little impatient (sorry, otherwise love this software). Logmein has this, VNC has it too. I am not a programmer, however I think that before you release new updates, please look into this security feature implementation.

    Thanks...

  • Avatar
    Robbiebott

    I've been communicating with these guys a lot during the last week or so and I can tell you these guys have big plans for the next several months. The first thing they are working on is the new streamer which from my understanding is the first part of these plans.

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    Eagle

    Looking forward to this much needed security update.

  • Avatar
    Danny.Garcia

    I must say that this is a must have for my deployment as well. Add a password required to make any changes to streamer and voila! Just like the enterprise deployments of malware/virus scanners work.  

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    Support

    @all,

    The logout button in the v3 streamer has been removed. Please you could click the deployment link in the deployment package to download the latest v3 streamer.

  • Avatar
    Danny.Garcia

    Running version 3.0.0.5 on my machines... this still allows the end user to manage the settings without entering a passcode.  Maybe we are not explaining things correctly?

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    It_team

    I've just started evaluating and the first issue I see is there is no way to prevent the streamer being exited (from what I can see), compared to other solutions such as TeamViewer Host. Apart from that it worked very well but this one thing could stop us purchasing the solution.

  • Avatar
    Support

    @ It_team,

    At this time if the user has the administrative right of the computer, he/she will still be able to close the streamer or change its setting. 

    At the following release of the streamer, we have a new feature that it will need team owner's credential to change the streamer. This release should be available before April. Please stay tuned.