Note 1: This article deprecates the previous workaround that involved InstallForge. InstallForge is no longer needed. Thanks to all users who contributed to the idea.
Note 2: Do not run this streamer installer during a remote session to update an existing streamer. It is not silent. It is meant for your customer to manually run.
To update silently during a remote session, run the regular streamer installer (e.g. no deployment code in file name).
1. Get your deployment streamer and 12-digit code
If you don't already have a deployment package, follow the instructions on this support article to create one.
From the deployment package, you will get two important parts required in the next step:
- Streamer installer for Windows or Mac (must be version 188.8.131.52 or above)
- 12-digit deployment code
2. Rename the installer file
Append a dash ("-") and the 12-digit deployment code to the file name (just before .exe or .dmg).
Replace 0123456789AB in the examples below with your own deployment code.
Original file name: Splashtop_Streamer_Windows_v184.108.40.206.exe
New file name example #1: Splashtop_Streamer_Windows_v220.127.116.11-0123456789AB.exe
New file name example #2: streamer-0123456789AB.exe
Original file name: Splashtop_Streamer_MAC_v18.104.22.168.dmg
New file name example #1: Splashtop_Streamer_MAC_v22.214.171.124-0123456789AB.dmg
New file name example #2: streamer-0123456789AB.dmg
3. Send the renamed installer file to your users
Share the renamed installer file with your users, using whatever means you have (e.g. email, Dropbox, download link on your website, etc.).
The user just needs to double click on the installer to launch it. Then it's only 2 clicks for the whole process to complete (UAC and "Confirm" button).