Automatic Splashtop streamer updates

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Splashtop streamer is the agent software that is installed on the computers that you remotely access.

Automatic, silent updates

If you have at least 3.1.0.0 streamer version or later, the streamer application will automatically and silently update itself, based on a progressive algorithm.  When we release a new update, ~3% of the computers will update to the new version on the first week, ~30% will update to the new version by the 2nd week, and almost 100% will update by the end of the 3rd week.

Manually update

  1. Open the streamer program on the computer
  2. Click on the About tab 
  3. Click on "Check for Updates" and follow the steps

OR

  1. Remote into the computer whose streamer you'd like to update.
  2. On that computer, download the latest Splashtop streamer. The easiest place may be www.splashtop.com. There's a "Download Streamer" button in the top-right corner.
  3. Run the installer. That's it!

All of your previous settings will be carried over. Your remote session will disconnect after update starts. It may take a minute or two for the update to complete. After update completes, that computer should be online and remotely accessible again.

 

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Comments

  • Avatar
    Techguy86

    Version 3.1.0.2 still not updating automatically to 3.1.2.0.

  • Avatar
    Support

    @Techguy86,

    3.1.2.0 streamer was released on Dec 8, and your streamer should be automatically updated within couple weeks. You could also click check for update button in the streamer to manually update the streamer.

    If it still stays with 3.1.0.2 in the following week, or the check for update button doesn't work, please let us know. Thank you.

  • Avatar
    Shawn

    We are still seeing popups asking to upgrade to 3.1.2.0 from 3.1.0.2. I thought these updtaes were supposed to be silent now?

  • Avatar
    Support

    Shawn,

    You're right; streamer update from v3.1.x.x and on should be silent. Let me rule out a few other things first:

    1) Can you make sure the pop-up isn't for the Splashtop Business app? (We just released a new version yesterday.)
    Streamer update is silent, but Splashtop Business app is still notification-based.

    2) Did someone click on the streamer's "check for update" button?
    When streamer update is initiated through that button, we go through the usual "user confirmation" process, since someone's there and proactively doing it.

    Please post a screenshot of the update pop-up that you see.

    You're also welcome to file a support ticket if you want to provide the screenshot and details offline. Just mention you're working with me.

    Thanks,
    Phil

  • Avatar
    Mike

    I have a bunch that are still showing 3.1.6.0 and the others have the latest 3.1.8.0
    IF this is automatic, how do I invoke this process? I have tried restarting the streamer as well as restarting the computer with no luck

  • Avatar
    Support

    @Mike, we updated the article. The automatic update process is a progressive algorithm, very few are updated in the 1st week and almost all should be updated by the 3rd week of a release.