Help Me Set Up Support December 05, 2018 07:41 Follow Welcome to Splashtop Let's get you set up. On the computers/devices you want to remote from: Install Splashtop Business app . Click here to download. Prepare the computers you want to remote to: Log in to my.splashtop.com and select to install Splashtop Streamer on the computers you want to remote to. Connect using Splashtop Business app Double-click on the computer to connect. Refresh the computer list if you don't see your computer. For more detailed steps see the, Installation Tutorial Have more questions? Submit a request Comments Jerrod Hoaas April 12, 2018 13:57 So what do i have to install if i want to be able to remote to AND from a specific computer? do i have to run both packages? Support April 12, 2018 17:41 Jerrod, You can just install both Splashtop Business app and Splashtop streamer on the same computer. Phil Faye Lespreance August 16, 2018 01:50 When I try to connect it asks for a valid windows user name and password. I've tried everything. How do I figure this out? Support August 16, 2018 02:25 @Faye, I also replied to your ticket. It is the Windows login credential on the remote computer which you remotely connect to you should enter on the window. Thanks, Vans stien Davis September 18, 2018 15:33 the app keeps telling me I need to validate my account, however there is no validation email and no way to tigger the resending of it. Support September 18, 2018 22:00 @stien Davis, the emails may be captured by filters in your junk/spam folder. Instead of using emails to authenticate, you can enable 2-step instead: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212724923-How-do-I-set-up-two-step-verification- Christian Spight October 20, 2018 03:20 How do I get a Microsoft Account thru this problem Support October 22, 2018 10:39 @Christian, What is the problem you mentioned is? Matthew Greenwood November 25, 2018 16:24 Getting a no connection messay Support November 29, 2018 11:29 @Matthew, Please file a ticket so we can dig deeper to resolve the issue. Thanks!