Help Me Set Up

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Welcome to Splashtop 

Let's get you set up.

Video tutorial

 
  1. On the computers/devices you want to remote from:

    • Install Splashtop Business app Stb_icon. The app is auto-downloading right now - if you don't see it, click here to try again.

  2. Prepare the computers you want to remote to:

    •  Log in to my.splashtop.com and select   to install Splashtop Streamer Streamer_icon on the computers you want to remote to.

  3. Connect using Splashtop Business app

    • Double-click on the computer to connect.

    • Refresh the computer list if you don't see your computer.

For more detailed steps see the, Installation Tutorial

Have more questions? Submit a request

Comments

  • Avatar
    Jerrod Hoaas

    So what do i have to install if i want to be able to remote to AND from a specific computer? do i have to run both packages?

  • Avatar
    Support

    Jerrod,

    You can just install both Splashtop Business app and Splashtop streamer on the same computer.

    Phil

  • Avatar
    Faye Lespreance

    When I try to connect it asks for a valid windows user name and password. I've tried everything. How do I figure this out?

  • Avatar
    Support

    @Faye,

    I also replied to your ticket.
    It is the Windows login credential on the remote computer which you remotely connect to you should enter on the window.

    Thanks,
    Vans

  • Avatar
    stien Davis

    the app keeps telling me I need to validate my account, however there is no validation email and no way to tigger the resending of it.

  • Avatar
    Support

    @stien Davis, the emails may be captured by filters in your junk/spam folder. Instead of using emails to authenticate, you can enable 2-step instead: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212724923-How-do-I-set-up-two-step-verification-