Remote Support Installation Tutorial

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Get Splashtop Remote Support set up in 3 easy steps:

Part I: Install Splashtop Streamer. (Computer you're connecting into)

Part II: Install Splashtop Business. (Device you're connecting from)

Part III: Connect.

 

Part I: Install Deploy Splashtop Streamer

1. Log in to my.splashtop.com > Management > Deployment.

deploy1.gif

 

2. Select Create Deployment Package.

deploy2.gif

 

3. Create your Deployment Package.

deploy4.gif

 

4. Select , then choose your desired install method.

deployoption.gif

 

5. Install the streamer on the endpoints that you'd like to connect to. Enter the deployment code found on the instructions page.

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Part II: Install Business App

1. Navigate to https://www.splashtop.com/client.

2. Run the installer file and follow the steps to install the Splashtop Business application.

install_client.gif 

3. Log in using your Splashtop email and password.

 

Part III: Connect

1. Log in with your email and password. You should now be able to connect to any computer on your list.

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Note: If installer does not run, please right-click on it and choose Properties and click on Unblock if displayed.  Windows sometimes blocks EXE files downloaded.

 

 

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Comments

  • Avatar
    George Wells

    I cannot find the Deploy button shown in step 4.

  • Avatar
    Support

    George,

    I think you spoke with my support colleague Meagan.

    I see you've successfully created 2 deployment packages.

    When you go to https://my.splashtop.com/team_deployment, you'll see those 2 deployment packages. There will be a "Deploy" button next to each deployment package.

    Feel free to call our support if it's not working right.

    Phil