Getting disconnects or difficulty connecting?

Follow

Issues like dropped connections, disconnects, or difficulty connecting are not common and may be due to low bandwidth or congested networks. If you experience any of these issues, please try these options:

  1. Enable "Reduce display quality when network is slow"
    • Mac: Business app (purple icon) → Preferences
    • Windows: Business app (purple icon)  File  Options 
      mceclip1.png
  2. Enable "Show solid color background on remote computer desktop"
    • Requires version 3.2.6.0 or later
  3. Reduce frames per a second (FPS) - details
  4. Use lower resolution for remote display - details
  5. Run a ping test on both computers/devices to see if there are actual network issues
    • Open terminal/command prompt and type "ping www.google.com -t"
    • Run the above test on both computers while connected with Splashtop, and refer to the results for any connection timeouts and errors when a disconnect occurs
  6. Run a speed test on both computers/devices

Please mark "thumbs up" if one or both of these options help and "thumbs down" if they do not help.

 

1 out of 11 found this helpful