Why does not Enable Blank Screen work on my remote computer?


By checking Enable Blank Screen option on the streamer / Security tab, it should work to blank the remote computer's screen when in a remote session in most cases.

If it does not work, please follow below instruction to work the issue around.

  1. 1Go to the streamer installation folder, then Driver/Monitor folder:
    C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\Monitor

  2. Right click on the install bat file, then run as administrator.
    Screenshot_041119_032606_PM.jpgOn 32bits computer, please use install_driver.bat,
    On 64bits computer, please use install_driver64.bat.

  3. That's it!



Have more questions? Submit a request