How come I can only view the Android device?

Follow

(Last updated: Apr/17/2019)

Most Android devices support Splashtop Streamer and Splashtop SOS as long as its Android system is 5.0 and up.  You should be able to remote into the Android device and view the Android screen live. Remote control of the Android device is available for certain Android platforms.   

For remote control support, you need to install a device specific add-on together with Splashtop Streamer app or Splashtop SOS app to make it work.  Search for "Splashtop add-on" on play store to find these supported platforms and devices: https://play.google.com/store/search?q=splashtop+add-on

Here is the list of these supported devices/manufacturers: 

  • CalAmp
  • CipherLab
  • Honeywell
  • Intermec
  • Janam
  • Lenovo tablet
  • LG
  • NextGen
  • Panasonic
  • Samsung
  • Sonim
  • Zebra (setup instruction)

We are working hard to expand the support list, and this page will be regularly updated. 

If you are a solution provider, such as, MDM, Helpdesk, MSP, Manufacturer and would like to enable remote control capability, please contact us

Have more questions? Submit a request