How to access Android devices with Splashtop On-Demand Support (SOS)?

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If you already have a subscription to Splashtop On-Demand Support, you know how to remote support a PC/Mac with the service. You can visit product page and support site to learn more.

Android setup and remote access

1. Ask the remote user to install Splashtop SOS app on the Android device, which is available on Google Play Store at: https://play.google.com/store/apps/details?id=com.splashtop.sos

2. Run the Splashtop SOS app, it will show a 9-digit number, have the remote user tell you the 9-digit number

3. With Splashtop Business app, input the 9-digit number in the SOS screen and remotely connect to the Android device.

Notice: 

  • For future connections, just run the Splashtop SOS app if it's already installed on the Android device for remote access.
  • The 9-digit session code is valid while the app is running, which means if the Splashtop SOS app stops running, the session code will expire, and the remote technician cannot remote in.  Run the Splashtop SOS again to get a new 9-digit session code for remote access. 

 

System requirements

  • Android 5.0 and up is required to run Splashtop SOS app
  • Most devices should be able for remote view, and selected devices support remote control, refer to this page to learn more

 

 

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