How to access Android devices with Splashtop On-Demand Support (SOS)?

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Splashtop On-Demand Support enables you to support end users with Windows, Mac, iOS, and Android devices, by connecting in with a simple session code. This article explains in particular how you can remotely access a user's Android device.

For general instructions on the overall SOS product, please visit the support site.

Steps

  1. Ask end user to install Splashtop SOS app on the Android device. It's available on the Google Play Store.
  2. When the end user opens the Splashtop SOS app, it will show a 9-digit number. Have the end user give you the 9-digit number.
  3. Launch Splashtop Business app and enter the 9-digit number into the SOS screen. You will now connect to the Android device.

Notes:

  • In the future, the end user can simply open the Splashtop SOS app as long as it hasn't been deleted from the Android device. It's not necessary to re-download from Google Play Store.
  • The 9-digit session code is valid only when the app is running. When the end user quits the app, the session code will be invalidated. When the end user re-opens the app, a different session code will be generated.

System requirements

  • Android 5.0 and above for view-only
  • For both view and control, the end user can install the Splashtop add-on app for the Android device. Or simply enable the accessibility service on the device if it's Android 8.0 or above. Refer to this article for more details.

 

 

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