Windows Computers
With the new technology to blank the remote screen, there is not a driver installation needed and it will work in most of the cases, except for some limitations listed as below.
- On Windows 1903 machines, a system reboot or display change (e.g., change resolution or disable/enable display) might be needed before it can work.
- Will not work on some computers with gen 1 or 2 Intel CPU which still with HD graphics.
- Will not work on some computers with a monitor connected using a USB port (e.g., USB to VGA switch), installing the driver of the switch might resolve the issue.
- When connecting to a computer which just woke up from Hibernate/Sleep state, it will not work at the first connection. It should work going forward.
- Switching Windows users or logging off/in a Windows user during a remote session will turn the remote screen on then back off again.
- Some display auto-adaptation software might turn the remote screen back on, e.g., f.lux, Asus Splendid Eye Care (a built-in software with Asus laptop).
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On Windows 10 v2004 machines or later, there are three other limitations:
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On the physical Streamer side, the remote cursor is visible.
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Moving the mouse cursor to the taskbar thumbnail to preview will make the whole screen visible.
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Invoking task manager or security-related component with Ctrl+Alt+Del will temporarily disable blank screen.
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You can refer to the article for a workaround for some of the above limitations: link.
Mac Computers
On Mac, open Splashtop Streamer from the Applications folder or from the dock. Then click on the "Security" tab.
Limitation:
- The mouse shows on host/streamer computer.
- On some macOS 10.14 or later machines, checking Enable Blank Screen feature might cause some windows or toolbar to only show blank.