Windows Computers
With the new technology to blank the remote screen, there is not a driver installation needed, and it will work in most of the cases, except for some limitations listed as below:
- On Windows 1903 machines, a system reboot or display change (e.g., change resolution or disable/enable display) might be needed before it can work.
- Will not work on some computers with gen 1 or 2 Intel CPU which still with HD graphics.
- Will not work on some computers with a monitor connected using a USB port (e.g., USB to VGA switch), installing the driver of the switch might resolve the issue.
- When connecting to a computer which just woke up from Hibernate/Sleep state, it will not work at the first connection. It should work going forward.
- Switching Windows users or logging off/on during a remote session will briefly display the screen and then turn off again.
- Some display auto-adaptation software might turn the remote screen back on, e.g., f.lux, Asus Splendid Eye Care (a built-in software with Asus laptop).
- Invoking Task Manager or security-related component with CTRL+ALT+DEL will briefly display the screen and then turn off again.
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On Windows 10 v2004 machines or later:
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On the physical Streamer side, the remote cursor is visible.
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Mac Computers
On Mac, open Splashtop Streamer from the Applications folder or from the dock. Then click on the "Security" tab, you will find option "Enable blank screen".
Here are some limitations if the blank screen feature is enabled:
- The mouse displays on host/streamer computer might change.
- On some macOS 10.14 or later machines, checking Enable Blank Screen feature might cause some windows or toolbar to only show blank.
- After logging into a computer that's on the pre-login screen, the blank screen feature won't take effect until the Splashtop streamer is opened.
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