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  1. Splashtop Business - Support
  2. Troubleshooting
  3. Diagnostic tool

How to adjust your network settings to resolve connection issue?

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Support
December 16, 2022 02:03

After running the Diagnostic tool, there are a couple of actions you can take, to apply suggested settings, check network status or adjust network settings to resolve the connection issue or have better performance.

  • There are no suggested settings after running the diagnostic tool.
  • There is a suggested connection type or/and relay server that can apply.
  • Why I got network error when testing Connection type?
  • Why I got "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?
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Articles in this section

  • Diagnostic tool
  • How to adjust your network settings to resolve connection issue?
  • What should I check if getting no suggested settings after running the diagnostic tool?
  • What are the suggested settings I can apply, and what is it for?
  • Why I received a network error when testing the Connection type?
  • Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?

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