If you got "Network error" when testing Connection type in the diagnostic tool, it usually means our service has been blocked.
- Configure the firewall on the local or remote computer or the router, to allow it to access below Splashtop servers:
*.api.splashtop.com (* represents wildcard)*.relay.splashtop.com (* represents wildcard)Both ways. Only port 443 is needed.
- The root CA might be expired. To update the root CA, import the Go Daddy cert gdroot-g2.crt as a system user: