Why I received a network error when testing the Connection type?

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If you got "Network error" when testing Connection type in the diagnostic tool, it usually means our service has been blocked.

  • Configure the firewall on the local or remote computer or the router, to allow it to access below Splashtop servers:
    *.api.splashtop.com (* represents wildcard)
    *.relay.splashtop.com (* represents wildcard)
    Both ways. Only port 443 is needed.
  • The root CA might be expired. To update the root CA, import the Go Daddy cert gdroot-g2.crt as a system user:
    https://ssl-ccp.godaddy.com/repository?origin=CALLISTO
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