Splashtop Installation Instructions

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Set up Splashtop in 3 steps

Install the Business App

1. Navigate to https://www.splashtop.com/app or our download page here.

2. Download and run the install file. If the file is saved, the install file will be located in the folder specified by your browser (By default, most browsers will save files to the Downloads folder).

3. After installing, the application should open automatically. If not, you can find it in the Start menu for Windows, and inside the Applications folder for Mac.

Note: If you run into errors during installation, refer to our article here for troubleshooting.

Windows Installation

1. Locate the install file that you downloaded. It will be named "Splashtop_Business_Win_INSTALLER_v" followed by the version number.

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2. Double click on the file to start the installation. If you see a UAC prompt, click "Yes" to allow the installation to run. If the UAC prompt requires a password, enter your WIndows username and password.

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3. Allow the installation to run, after it completes, you'll see the following prompt notifying you that the installation is successful.

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Mac Installation
1. Locate the install file that you downloaded. It will be named "Splashtop_Business_Mac_INSTALLER_v" followed by the version number.
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2. Double click to open the downloaded file. You'll see a new window open with the file "Splashtop Business.pkg". Double click on that file to start the installation.
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3. Follow the prompts to continue the installation process.
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4. If a security prompt shows up, please enter your Mac username and password.
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5. After the installation has completed, you will see this screen.
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iOS Installation

1. Click on the App Store icon on your home screen.

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2. Switch to the Search tab and search for "Splashtop Business"

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3. When the app is found, click on the "Download" button to install the application. If a password is needed, please use your Apple password.

4. When the app is finished installing, it will show up as an icon on your home screen.

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Install the Streamer application

The Streamer is an app that needs to be installed on any computer that you are trying to remotely access. There are multiple methods of getting the Streamer application.

Note: If the "Add Computer" button or "Management" tab is missing in Methods 1 and 2, then your team owner has not allowed members to add computers. You will need to contact the team owner for the shareable link to download the Streamer.

Access Permissions

For methods 1-3, when the computer is added to the account, it will be set to "Admin Access only". You can find instructions for changing access permissions here.

  • If you are the team owner, you will need to change the access settings so that your members can access the computer.
  • If you are a member of a team and trying to add your computer, it will not show up in the Business app due to the above reason. You will need to contact your team owner or admin to change the access settings for you.

For method 4, when the computer is added to the account, it will be set to "Self access", so only the user who logged in on the Streamer will be able to access it. Only the logged in user will be able to change the access permissions for the computer.

Mac Additional Permissions

After installing the Streamer on a Mac running MacOS 10.15 Catalina or higher, additional settings need to be enabled in order to remote into the computer. You can find the instructions for that here

Method 1 - Deployment Streamer through "Add Computer" button

1. Log into your account at my.splashtop.com

2. Click on the "Add Computer" button at the top left

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3. On the next screen, you'll see two options

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4. You can select which deployment package you wish to use, or just use the default one

5. Clicking on the "Download" button in the first box to "Add this computer" will download the Streamer install file to the computer you're currently using.

6. Clicking on the "Get Link" button in the second box to "Add different computer" will provide you with a link that you can send to other computers to download the install file on their computer.

Method 2 - Deployment Streamer with code included

1. Log into your account at my.splashtop.com

2. Click on Management -> Deployment

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3. On the next screen, you can create a new deployment package or use the default one already created

4. Click on the green "Deploy" button

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5. For Option 1, you can copy a shareable link to send to other users and computers so that they can download the Streamer install file on their computer.

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6. For Option 2, you can select the file type of the Streamer install file from the drop down and download it to the computer you're currently using.

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Method 3 - Deployment Streamer without included code

In cases where the deployment package is giving the error "Failed to download deployment package", you can download the Streamer without the 12 digit deployment code included.

Windows EXE Download

Windows MSI Download

Mac DMG Download

1. After installing the Streamer, you'll see the following on the Streamer window

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2. You can find the 12 digit deployment code from your account at https://my.splashtop.com/team_deployment

3. If you are giving another person access to your computer, you may need to contact them for the 12 digit deployment code.

Method 4 - Login Streamer

The Login Streamer can only be used with Business Access Solo and Pro subscriptions. The download can be found here:

Windows EXE Download

Mac DMG Download

1. After installing the Streamer, you'll see the following on the Streamer window
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2. Enter in your Splashtop email and password to log in and add the computer to the account.

Note: With this method, if you change your email or password, the credentials in the Streamer will become invalid, so you'll need to re-enter in the credentials in the Streamer to add it back to the account.

Connect from the Business App

1. Open the Business App

2. Log in with your email and password. If this is your first time logging in on the computer, you will be asked to authenticate your device. You will receive an email with the authentication link.Screen_Shot_2020-12-29_at_4.47.17_PM.pngScreen_Shot_2020-12-29_at_4.54.06_PM.png

3. After logging in, you should see your list of computers that you can connect to. Double click on any computer to connect to that computer.

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Note: if you see no computers after installing the Streamer, check to see if the Streamer is showing the error: "Unable to connect to Splashtop Servers". If the error is present, view our article here to troubleshoot.

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If you were invited to a team and are a member, please contact your team owner or admin to give you access to the added computer. You can refer to the Access Permissions section above.

 

 

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