Splashtop AR

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Splashtop AR is intended to assist mobile workers that require assistance from another technical or managerial expert or colleague.  You can aid on-site staff or clients in order to address problems (product setup, fixing hardware issues, etc.) remotely with visual aids.

 

Splashtop AR is only available with Enterprise technician licenses.

If you would like to try out the feature, please click here and submit your request.

iPhone_en-us.png

 

Download the app

AR_icon.png

Download Splashtop AR on the App Store for your iOS device.

*Splashtop AR is currently only available in iOS 13.0 or newer.

Download Splashtop AR on the Google Play Store for your Android device.

 

Getting started - Desktop connection

1. Launch Business app on your local computer

a) Open the Splashtop Business app, and either click the blue “SOS” icon or click “SOS” in the menu bar and click “connect to users device”.

*Splashtop AR is currently only available for Business app v3.5.0.2 or newer.SOS_tab_en-us.png

b). Enter the Splashtop AR ID provided from your user.
SRC_connection_en-us.png

2. Establish a session

a) Once you connect with the Splashtop AR ID, a pop-up will appear for the end-user to allow or reject the connection.

permission_en-us.png

b) Once they allow the connection, you'll be connected to their device.

SOS_AR_desktop_en-us.png

3. Use Splashtop AR

Once the connection is established, the camera image(rear camera only) of the user's device will be transmitted to you. You can also utilize our microphone feature to communicate with your user. 

AR toolbar:

toolbar_disconnect_en-us.png  Disconnect: Disconnect the session

toolbar_vie_en-usw.png  View option: scaling, frame rate setting

toolbar_full_screen_en-us.png  Fullscreen

toolbar_undo_en-us.png  Undo: Undo the last action

toolbar_erase_en-us.png  Erase: Erase all, Erase my drawing, Erase user's drawing

toolbar_pause_en-us.png  Pause mode: Pause the camera stream, user can continue to annotate on the screen

toolbar_play_en-us.png  Resume: Unpaused the camera stream, all annotations will be erased 

toolbar_flashlight_off_en-us.png  Flashlight: Disable the flashlight on the end user's device

toolbar_flashlight_on_en-us.png  Flashlight: Enable the flashlight on the end user's device

toolbar_ar_list_en-us.png  AR list: View the arrow & line menu to delete the selected item

toolbar_record_en-us.png  Session recording 

toolbar_actions_en-us.png  Actions: Session note

voice_call_en-us.png

voice_microphone_en-us.png  Remote audio: Mute the remote audio

voice_sound_en-us.png  Local microphone: Mute your local microphone

 

4. Annotations

By gesturing on the desktop screen, annotations will stick to the object even if the camera looks away.
Draw                                             
Draw_Desktop_en-us.png     
Arrow 
Arrow_Desktop_en-us.png
You can differentiate who placed the arrows by the color.
Blue: Receiving side ; Green: Supporter side
SOS_AR_desktop_en-us.png

Getting started - iOS device connection

1. Launch Splashtop AR on your mobile device

2. Share your Splashtop AR with your supporter

a) Open the Splashtop AR on your mobile device, then tap "Start".

b) Enable camera and microphone access to AR draw and audio.

SOS_AR1_en-us.png

c) Tap on the generated 9-digit ID, it will be copied into the cache of your mobile device, then share it with your supporter.

SOS_AR2_en-us.png

d) There are several ways to share your ID such as message, mail, notes...etc, simply tap on the "Share ID" button to see the available options.

sosAR4_en-us.JPG

3. Establish a session

a) Supporter needs to open the Splashtop Business app on their device, then insert the Splashtop AR ID, and finally, tap the connect button to establish the session.

b) As soon as your supporter connects with the ID, a pop-up will appear for you to allow or reject the connection.

permission_en-us.png

4. Use Splashtop AR

Once the connection is established, the camera image(rear camera only) of your device will be transmitted to your supporter's device. You can also utilize our microphone feature to communicate with your supporter. 

AR toolbar:

ar_disconnect_en-us.png  Disconnect: Disconnect the session

ar_back_en-us.png  Undo: Undo the last action

ar_delete_en-us.png  Erase: Erase all, Erase my drawing, Erase user's drawing

ar_list_en-us.png  AR list: View the arrow & line menu to delete the selected item

ar_flashlight_en-us.png  Flashlight: Enable the flashlight 

ar_microphone_en-us.png  Microphone: Unmute/Turn on your microphone

ar_microphone_off_en-us.png  Microphone: Mute/Turn off your microphone

pause_mode1_en-us.png Pause mode: Pause the camera stream, user can continue to annotate on the screen

pause_mode2_en-us.png Resume: Unpaused the camera stream, all annotations will be erased 

 

5. Annotations

By gesturing on the mobile screen, annotations will stick to the object even if the camera looks away.
Draw                                             
Draw_mobile_en-us.png     
Arrow 
Arrow_mobile_en-us.png

You can differentiate who placed the arrows by the color.

Blue: Receiving side ; Green: Supporter side

iOS_audio_en-us.png  Supporter's audio status

SOS_AR3_en-us.png

Getting started - Android device connection

1. Launch Splashtop AR on your Android device

2. Share your Splashtop AR with your supporter

a) Open the Splashtop AR on your mobile device.

b) Allow Splashtop to take pictures and screen recordings. 

an_grant_en-us.png

c) Tap on the generated 9-digit ID, it will be copied into the cache of your mobile device, then share it with your supporter.

AR_agent_Waiting_for_connection_en-us.png

d) There are several ways to share your ID such as messages, mail, notes...etc, simply tap on the "Share ID" button to see the available options.

an_connection_request_en-us.jpg

3. Establish a session

a) Supporter needs to open the Splashtop Business app on their device, then insert the Splashtop AR ID, and finally, tap the connect button to establish the session.

b) As soon as your supporter connects with the ID, a pop-up will appear for you to allow or reject the connection.

an_request_en-us.png

4. Use Splashtop AR

Once the connection is established, the camera image(rear camera only) of your device will be transmitted to your supporter's device. You can also utilize our microphone feature to communicate with your supporter. 

AR toolbar:

pause_mode1_en-us.png  Pause mode: Pause the camera stream, user can continue to annotate on the screen

pause_mode2_en-us.png  Resume: Unpaused the camera stream, all annotations will be erased 

hangup_en-us.png  Disconnect: Disconnect the session

an_mic_on_en-us.png  Microphone: Unmute/Turn on your microphone

an_mic_off_en-us.png  Microphone: Mute/Turn off your microphone

screenshot_en-us.png  Screenshot: Screenshot the session

an_more_en-us.png  Others: Increase ambient volume

an_back_en-us.png Undo: Undo the last action

an_delete_en-us.png Erase: Erase all 

5. Annotations

By gesturing on the mobile screen, annotations will stick to the object even if the camera looks away.
Draw                                             
Draw_mobile_en-us.png     
Arrow 
Arrow_mobile_en-us.png

You can differentiate who placed the arrows by the color.

Blue: Receiving side ; Green: Supporter side

Technician_mic_off_en-us.png  Supporter's audio status

andriod_in_session_en-us.png

 

 

Additional Notes

Watch the video tutorial below to understand better how Splashtop AR works: 

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