Splashtop SOS permission settings on Mac OS

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Apple released macOS 10.15 Catalina on October 7, 2019. This new release has stricter security requirements that require explicit permission to allow Splashtop applications to have control and work properly.  Same thing for Apple's newest operating system Monterey macOS 12.

Video of setup

 

See step by step below

After you download and open the sos.dmg you will need to add each permission below under the Security & Privacy in System Preferences

Our guided window helps open each section.  Click Allow and follow guide.

sos_permissons_1_en-us.png

 

Click the unlock on bottom left

sos_permissons_lock_en-us.png

Then under Accessibility add the SOS app by clicking the + sign or checking box next to the Splashtop SOS, if already there.

sos_permissons_2_en-us.png

 

You will do the same process for the other two permissions: Screen Recording and Full Disk Access.

sos_permissons_3_en-us.png

 

sos_permissons_4_en-us.png

After that you will get the Success window with 3 green check marks. You technician should be able to have full control of your Mac.

 

sos_permissons_5_en-us.png

 

 

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