Why is the screen moving when I am zoomed in on the remote session?

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When you are connected to a computer in a remote session, the screen may automatically pan because the "Screen Edge Panning" setting is enabled. 

Solution

For Windows/Mac:

1. If you want to stop the screen from moving automatically in a remote session, please open the business app and disable the "Screen Edge Panning" option.

  • Mac: Business app (purple icon) → Preferences
  • Windows: Business app (purple icon)  File  Options

screen_edge_panning_en-us.png

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