Integration with Osticket or similar?

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  • @Sgonzalez,

    We already worked and integrated with some big MSPs, such as Autotask, Naverisk, Atera, etc. Next step we would also like to integrate with ticket system providers, such as Zendesk and maybe Osticket.

    There is not a solid time schedule for this yet, but planned. I will also forward your request to the management team. 

    Thanks for the sharing!

    Splashtop
    Vans

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  • Great. Is there an api available?

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  • @Sgonzalez,

    Thanks for your interest.

    Are you looking for integration with Splashtop's unattended acess (e.g. Splashtop Remote Support) or attended access (e.g. Splashtop On-Demand Support) product?

    There's a simple way to launch the Splashtop Business app to connect to a particular computer, that you can embed into a web console or your own native app.

    Phil

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  • Hi Phil

    Splashtop's unattended acess

    "There's a simple way to launch the Splashtop Business app to connect to a particular computer, that you can embed into a web console or your own native app." Great is there any documentation?

     

     

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  • @support

    Phil, where is the API or the documentation for 

    "There's a simple way to launch the Splashtop Business app to connect to a particular computer, that you can embed into a web console or your own native app." Great is there any documentation?

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  • Hi guys did this every get answered via a PM?

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  • Sorry for miss your messages.

    These FAQs explain how we work with a few of the supported RMMs.
    https://support-splashtopbusiness.splashtop.com/hc/en-us/sections/115000351426-RMM-Partners

    The last article specifies the URI syntax for launching the Splashtop Business app and connecting to a specific computer (identified by MAC address).
    https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115001642066-Other-RMMs

    Not sure if this is possible with your particular web software implementations. Feel free to ask more questions.

    Phil

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