TAB key not working

I only seem to experience this randomly but on some remote connections the TAB key doesn't work - it's just ignored.

So most commonly I'd be trying to TAB to move the focus between controls - probably 90% of sessions its fine. But occasionally it doesn't work, at all, for the entire session.

Haven't been able to identify any particular pattern to it - but it happened today with the newest streamer installed (3.1.6.0)

Is this a known problem?

David

 

 

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8 comments
  • @David,

    We can't seem to reproduce the issue in-house. During the session Tab didn't work, was there also any keys that not work normally?

    Vans

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  • Hi Vans,

    I think it's only TAB which doesn't work - everything else is still ok, but as it only happens randomly difficult to recall for sure.

    Next time it happens I'll try and pay more attention!

    Thanks,

    David

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  • David,

    I see, thanks for the update. Please let us know if you can reproduce the issue again. Thanks!

    Vans

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  • This also happens to me on occasion.  Its usually after several connections to different computers and clear up after a reboot of my computer.  Currently using latest version of splashtop business.

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  • Still occurring to this day.  Either the clipboard doesn't work or the tab doesn't work.  frustrating.

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  • @Kenneth,

    What is the OS on your local and remote computers? Does it only not work when connecting one specific computer or all the remote computers? We would like to try to reproduce the issue with the same environment.

    Also, can you share what is the scenario when you copy/paste texts and pressing tab? Still, we try to reproduce the issue with exactly the same scenario thus we can better address the cause. Thank you!

    Vans

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  • @Vans

    If you email me directly, I can build a time line, when it happens, with details.  Yesterday was a Windows 10 Enterprise to a Windows 10 Pro both x64 machines.  The client would have had the latest splashtop client as it was just installed.  I always have issues or a 10-15 second delay on copy paste.  It also never seems to work on a password copy/paste on windows login screen.

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  • @Kenneth,

    I have created a ticket to follow up and will reply to you in the ticket.

    Thanks!
    Vans

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