I installed Splashtop Business and was able to connect to the computer through my lap top. Now I know that the computer I am trying to access is on but it is telling me it is unable to wake computer? What is going on?

I installed Splashtop Business and was able to connect to the computer through my lap top. Now I know that the computer I am trying to access is on but it is telling me it is unable to wake computer? What is going on?

 

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