Half the time I want to connect, I can't.
Every time I want to connect to a client computer, it seems like something happens where I first have to have the client download and run TeamViewer, then I connect, restart the Splashtop software (or install it properly since the deployment page is difficult for non-techs to understand), and then I am finally able to connect. But, down the line, something happens and I either have to reinstall or use TeamViewer again.
Not sure how many other people are having this difficulty, but it's becoming obvious why Splashtop charges so little in comparison to TeamViewer and LogMeIn: it's lower quality. Not sure if this upcoming update will solve all these problems but if I ever have to get serious about remote access, Splashtop is currently NOT the software to do it with, rather, it seems more catered to the part-time techie or hobbyist.