mouse cursor not in sync witch real mouse

When i take over a pc, my mouse cursor on the device is 10cm higher then my phisical mouse.

so it is out of sync. ik cannot reach the start button




mouse problem splashtop business.JPG
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9 comments
  • Count me in as another having mouse issues since the latest update.

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  • @all,

    We have an FAQ article including the suggestions to work the issue around:

    https://support-splashtopbusiness.splashtop.com/entries/21755540

    Please give it a try then see if it helps.

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  • Didn't help - in fact the problem is much worse since the last update.  For example, at times I cannot click on the File, View Edit, Tools etc menu - the dropdown dialog box will not appear no matter what.

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  • I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear.  This does work in LogMeIn, TeamViewer and GoToMyPC.

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  • Just to add another item:

    The menu dropdown works after I make any change to the Windows Theme.

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  • @Techsupport,

    We are trying to reproduce the issue in house.

    But we believe the issue is related to the Windows theme which is with Aero theme active. Please use a theme with aero theme disabled then see if the issue happens again.

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  • Having Mouse problems as well and it has been sense last update. Just lags and is very annoying to give support.   

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  • @Carlin,

    Our supporter has replied to your ticket.

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  • I am having this exact problem on one of my remotes. Both the viewer are using the latest update as of 27.nov 2020. The problem was there before I updated to the latest version.

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