how do I "wake up" a computer that is really on line?

When I try to connect to my computer remotely, I get a message that it Splashtop needs to wake up my computer.  However, it is not sleeping and in reality is on line.

 

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  • Same thing is happening to us here.  I have a support request that I put in as of this morning.  hopefully they will respond soon.

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  • Hi,

     

    i have just purchased the business pack and have the same problem.......   

     

    did anyone get a reponse to this ?

     

    thanks

     

    dave

    ps Your request (#6973) ticket number

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  • @Dave,

    Our supporter just replied your ticket.

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  • sorry, I have the same issue and been waiting for a call

     

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  • @Gidget,

    What version of the streamer is on the culprit computer? Is it v3 one already?

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  • Why I couldn't wake up my computer even though it's on and connected?

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  • @Lucy,

    Either firewall is blocking our traffic or streamer is in a buggy state.

    Please file a support ticket and provide debug logs:

    For Splashtop streamer that's running on "bronzage" - C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\*.*

    For Splashtop Business app that's running on "Lucy-Laptop" - C:\ProgramData\Splashtop\Splashtop Remote Client for STB\User\*.txt

    Thank you.

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