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remove desktop wallpaper when I remote to a client

remove desktop wallpaper when I remote to a client

Carl

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Removing the desktop background during remote sessions will improve responsiveness.

Remember, UK broadband users typically have upload speeds of 1MB or less (ADSL broadband is common in the UK).

Info 1 vote
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I run into the problem with our remote location in the Philippines.  When I connect to a computer with a high res desktop background image, the response time becomes so slow, I am unable to see the Windows logon screen before it goes back to the image.

Jpeters 0 votes
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Actually this would help A LOT. Many of us are stuck with ADSL and I often have to set the background of the remote PC to a blank page, then reset it back.

Makes a huge difference.

Chris 0 votes
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any update on removing desktop wallpaper when remoting to a client? Other remote desktop software already have this feature.... Displaying client wallpaper greatly reduces speed.

Daniel 0 votes
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This function did not make it into 3.1.8.  Any update as to when it will be available?  I'll have plenty of time to read the reply while I wait for a response from a client with a hi-res desktop background image.

Lemuel Johnson 0 votes
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Lemuel,

I think we've added that option in the streamer but haven't added a control for it in the Splashtop Business app yet.

For now it can be enabled in the streamer by setting streamer registry key HideWallpaper = 1 (or add the key if it's not there).

Thanks,
Phil

Support 0 votes
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Thanks, Phil.  "Search" finds numerous "Splashtop" registry entries. Just where in the registry should this go?

Lemuel Johnson 0 votes
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Lemuel, sorry for not being more specific.

Please add the key to:

\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Splashtop Inc.\Splashtop Remote Server

(above is assuming 64-bit Windows)

I tried it to make sure it works. Key type can be REG_DWORD.

Please let us know if that doesn't work.

Phil

Support 0 votes
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Glad to hear. Thanks Lemuel.

When we add this wallpaper on/off control to the Splashtop Business app side, what do you think would be ideal:
- global setting in Splashtop Business app that applies to *all* computers
- per-computer setting that you can change in Splashtop Business app, before remoting in (e.g. under the gear icon of each computer)
- in-session toggle via the toolbar (e.g. remote in, then toggle off wallpaper)

Phil

Support 0 votes
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Phil,

In my years of support I've never needed to see the client wallpaper, so I'd be happy with a global default of Off.  On the rare occasion I wanted to see someone's child/pet/vacation photo perhaps a this-client-only toggle in the View drop down list. Make it persistent across sessions.

Lemuel Johnson 0 votes
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I'd just like to add my two cents to the wallpaper controls discussion. A global on/off would be ideal. My concern however, that third party applications such as Atera may not be able to adjust a global control. Having some sort of control baked into the session controls would also be beneficial as well.

Eric 0 votes
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> In my years of support I've never needed to see the client wallpaper

Good point :)

Appreciate both your suggestions, Lemuel and Eric. Very helpful.

So we'll likely add a global control in Splashtop Business app preferences. We'll think some more about an in-session control. For our RMM partners like Atera, we can enable them with options they can tweak when they launch the Splashtop for RMM app, to achieve the same effect as the global control.

Phil

Support 0 votes
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I just tried this registry edit, on two windows 10 machines. Neither worked. Any chance this will be added to the GUI or as a global option on the account in the near future? its been 8 months since the previous comment saying it would be.

Tyler Teal 0 votes
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@Tyler,

This is a global option now using 3.2.6.0 Business app. Please open File dropdown list on the Splashtop Business app, go to Options/General to check Show solid color background on remote computer desktop option.

If it does not work on some remote computers, please make sure the streamer on them is also up to date.

Hope this helps.

Thanks,
Vans

Support 0 votes
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@Vans

Your right! Not sure how i missed it. I was just in that menu a few months ago.

 Thank you.

 

EDIT: in the 10ish times i've tried it, it has only worked once. All windows boxes.

Tyler Teal 0 votes
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Tyler,

Note that streamer needs to be at version 3.2.6.0 as well, for "remove wallpaper" to work.

I see some of your computers are on 3.2.6.0 while others are on older versions.

All computers will gradually (and automatically) update to 3.2.6.0 over the next 1-2 weeks (we roll it out progressively). If you want to update right away, you can hit "check for updates" from the web console or on the actual streamer UI.

Hope that makes sense.

Phil

Support 0 votes