Cannot Login

Purchased program, now I cannot login to the desktop application.  I can log in online, but cannot control remote computers as the client app does not log in.

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  • Since the issue happened with your scheduled maintenance, I cannot connect to the remote computer. 

    The system is asking for a username and password at a point I don't recall, and I cannot log in.

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  • @Reuben,

    We also replied to your ticket.

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  • I need to log into my PC I think because I added a new email address.  Please tell me what to do.  This REALLY INCONVENIENT because NEED to remotely get on my pc.  Peter

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  • @Lococolicensing,

    We checked the backend you have two team computers currently online, "Peterxxxxxx-PC" and "Peter’s xxxxxx". Which computer did you try to connect but fail? Was there any error message?

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  • Two computers.  Just changed my password.  Now I can not log into one of my computers.  What now?

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  • @Leonard,

    If the streamer on the remote computer is logged in using your Splashtop account credential, since the credential changed, you will need to re-login the streamer using updated credential.

    You can use a deployment streamer to avoid this:

    https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725203

    Hope this helps.

    Thanks,
    Vans

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