Why does the Streamer preferences window keep popping up (Mac 3.0.4.3)

The Streamer preferences window keeps appearing on Mac computers causing end users to panic. Why is it spontaneously appearing? (version 3.0.4.3)

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  • @Support,

    This should not happen. When you saw the issue, was the streamer still logged in or at log-out status? Please also help collect splog.txt at below path and let us know the time stamp you saw the issue, we will work with the engineering team to address the issue:

    /Users/Shared/SplashtopStreamer/SPLOG.txt or
    ~/Library/Logs/SPLog.txt (single user machine) 

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