Elevate permissions in an On-Demand support Session, So you don't have to tell the user what the local or domain admin password is.
We have multiple offices in different cities. Sometimes, if we have a computer we can't fix remotely, the most practical solution is to have the user overnight ship the laptop to us. Besides that not being practical at all, we usually find that the problem is something silly, that we could have done remotely if we had had more control over the system. Because, while fighting with UAC prompts, and the user cannot type the username/password correctly etc., it just confuses the flow of troubleshooting. The permanent client is fantastic in these instances, because it passes the UAC prompt back to the tech; But, on the On-Demand client, this becomes a really painful issue because I can't just type the local admin password. I have to either tell the user the local admin password when I ask them to run the client "as administrator", or I have to tell them the local admin password every time the UAC prompt pops up. And, we really don't like giving out that password, obviously. That one feature is really crucial for me; please add some mechanism to the On-Demand support session that allows me to enter the admin credentials from the remote (support tech) side.