Splashtop Streamer Service keeps stopping

Having major issues with the Splashtop Streamer service stopping across our customer base. It seems to be around 9am every morning it just stops, which means the users working from home cannot connect.

Anyone else come across this? This is happening on Win 10 and Win 11, on 3.5.8.0 and 3.6.2.0

Windows logs don't provide any reasoning behind the service stopping.

1

Comments

4 comments
  • A remote computer stopped working at 17.15 (Central European Time = 8.15am Pacific time) and popup windows asks to make sure Streamer is working. Di you manage to solve this?

     

    0
  • I have a computer that is having this problem too. I'm on streamer version 3.6.4.1. The only events logged are the operational notificatios that the streamer service is offline. I have some error logs that are disjointed from the time of service shutdown by a random interval ranging from a few minutes to a few hours. These logs show up in the Windows Application Log. Here is an example that happened this morning:

    Faulting application name: SRFeature.exe, version: 3.64.1.122, time stamp: 0x65cddc81
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x1bc8
    Faulting application start time: 0x01da96e2bdd08a40
    Faulting application path: C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\SRFeature.exe
    Faulting module path: unknown
    Report Id: 7fb935ae-bd2a-41d0-9de0-d665e58262aa
    Faulting package full name: 
    Faulting package-relative application ID: 

    0
  • I just opened a support request.

    0
  • The solution I received was to update the streamer to v.3.7.0.0. What did anyone else receive as a "fix". Issue was said to be bad last two updates?

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post