Cannot connect - Splashtop Business
Hi Just installed and trying this out. i can connect fine between machines when i'm at home and on the same network but get the message 'Please make sure network is available and Splashtop streamer is running' when trying to connect via the internet. The icon shows a blue machine and does try to connect before coming up with this message.
I suspect it's something to do with SSL since looking at the logs on the target machine i'm getting the following messages.:-
<0>Jun 21 23:25:37 [SM_01700]:[NetTlv] SSL_Connect ret is -1 ssl err(1:0)
<0>Jun 21 23:25:37 [SM_01700]:[NetTlv] CreateSSL Err Info (336032744: error:140773E8:SSL routines:SSL23_GET_SERVER_HELLO:reason(1000))
<0>Jun 21 23:25:37 [SM_01700]:[RelayCh] create SSL fail (35-189-76-14.relay.splashtop.com:443)
<1>Jun 21 23:25:37 [SM_01700]:[RelayCh] setup ret=-1 retry 0 times
<1>Jun 21 23:25:37 [SM_01700]:[RelayCh] setup fail (0), retry 1 times
can you help please?