Hide notification when connecting to streamer in Business Version.

Hello! I want to request in business version of software an option to hide notifications when someone connects to streamer. We manage big retail store with over 15 register computers. We have a command and control center from which we connect to register computers randomly and monitor sales. We do not want sales associates to know that someone from IT department is monitoring them at the moment. Thank you!

PS I understand privacy implications, but Business version of software is installed on Company computers and there should be no expectations of privacy as personnel is not allowed to browse or do anything else on register computers. Thank you!

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Comments

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  • Hi Amantay, understand your scenario.

    Unfortunately, disabling the Streamer connection notification would open up a security loophole for malicious users as well. We haven't figured out a way to allow this for benign monitoring while still protecting against unauthorized spying.

    We've had several requests similar to yours, but Splashtop has to prioritize security first. Thanks for your understanding.

    -Annie

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  • ^^^ Second this request.

     

    In response to Annie@Splashtop's reply below, your reply does not make sense.  LogMeIn already had that option for years.  They have options to hid their Client icon (the equivalent of your Streamer), so that connections can be made to the computers without any notifications or popups.

    Your reasoning about security is ridiculous, considering that anyone connecting to the computers from the Splashtop Business App is already able to start Remote Commands (C: Prompt).  If security was such a paramount issue, that feature wouldn't be available in the first place.

     

    C'mon, guys.  You can do better.

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  • @The Wesley Pharmacy & Associated Pharmacies,

    Points taken. Actually, when using remote commands or off-session file transfer, there is still a notification pop-up on the remote computer.

    There are different user feedback regarding this topic, and sometimes they are totally opposite. Some think there should be a persistent notice letting the remote user know the device is in a session, some want to disable the notification pop-up.

    We have all these in the backlog, and should implement as below in the future:
    1. The notice popup can be configurable, you can enable/disable it.
    2. There is a persistent notice popup supported.
    3. We will show more information on the persistent one, such as file transfer progress, etc.

    There is not a solid schedule yet, but we will work on it soon.

    -Vans

     

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  • We second this request as well for the business version.  We have a lot of publicly visible displays we manage via splashtop and this popup is very disruptive and unnecessary.

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  • Also want to second this request.  We have production computers that we don't need them seeing every time we connect/disconnect when we are monitoring their session.  Is this feature on the schedule yet??

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  • @IT Colwell,

    Sorry, we still do not have a solid time schedule yet. The team is still evaluating the best way to handle this feature.

    -Vans

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  • Having just come across from Logmein, I have to say this side of things is an issue.  Obviously we all know you do things on a similar basis but with there system you can check before jumping on a system to see if someone is using the computer - thats a useful tool as requests come in for work to be done and users forget to actually vacate their systems.

    But to address this issue directly, we always turned off all notifications, the icon's etc as it can cause some users to go into melt down mode if they see something pop up that they don't understand.

    As for hacker attacks then everyone should have things tight when it comes to security, we had an instance that a hacker tried to attack our logmein account which we were notified about straight away and locked the account down with new log on details.

    My point to you as suppliers is, that if a client has allowed this software and support to be provided then the trust agreement has already been made - a business product should stand alone from the consumer side of things, we are professionals and our requests should be treated as such !!

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  • While I appreciate the concerns Splashtop may have with regards to keeping the popup notification for connections & disconnections, this is excessive for a product intended for IT. 

    It's bad enough to have the notification appear when establishing a remote desktop connection but to have the same notifications appears when a file transfers or command session is established is unwarranted.

    At the very least, there should be an option to disable this for each process that makes this appears or disable it entirely.

    I'm new to Splashtop. Having just come from LMI Central where this was properly managed, I'm wondering if Spashtop was the right choice.

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  • Nic, Marc,

    Thank you for your feedback. We're figuring out what's the right tradeoff (and learning along the way). It's helpful that you have some perspectives from LogMeIn Central.

    We thought LogMeIn (and TeamViewer) don't allow disabling the connection notification for security reasons, but it sounds like that has changed.

    How do you go about disabling the "remote session" message in LogMeIn?

    I've tried the option in the attached screenshot, but the connection message remains (see the 2 blue arrows).

    Phil

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  • Phil, thanks for chiming in.

    The notifications for LogMeIn that you've highlighted were not consistent. Some machines had it. Others didn't. On those that did, they could be cancelled. Besides, the Splashtop notification is far more intrusive than LMI and, as far as I recall, remote commands & file transfers did not trigger a notification on the LMI host.
    The big picture here is not so much a comparison or who does it better; it's a matter of providing a feature (or removing one) based on the request of YOUR customers. 

    I can see posts dating back to 2015 where this was requested yet it's still in the "we're trying to figure it out" stage. Four years? 
    While you're trying to figure it out, how about just commenting the lines in the code that call the notification when a connection is detected. Done!
    In the meantime the developers can continue dragging their feet while the notifications are disabled.

     

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  • Thanks for the response, Marc. I understand where you're coming from, and we need to strike the right balance that with protecting end users when our product is misused. With that said, we're working on a way to disable and also possibly revised messaging design.

    -Phil

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  • We also are receiving reports from remote app and citrix users that when we log into the app server using splashtop for our clients, it notifies ALL basic users logged into the citrix or remoteapp portal that I logged in to manage the server via console...even if I don't connect to their session.  It freaks users out thinking that we are watching them when in fact, I am logged into my profile doing maintenance while they are logged in.

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  • Derek,

    While at the same time we are figuring out how to introduce the capability to hide the notice bubble, the original design should only pop the connection notice in the user session with streamer running, but not all users.

    When you said "it notifies all basic users", do you mean they all see the notice bubble mentioning you are remotely controlling the computer (console session)? Can we have a screenshot showing on their sessions showing the notice so we have more clues to address what the issue is? Thanks!

    -Vans

     

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  • Is there a implementation of this feature yet?  It has been almost a year since this was requested and 

    i would like an update on the progress.  Thank you. 

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  • Update:

    I just chatted with Splashtop Support and they said, "I just checked our It team and they said it's no (sic) possible to turn it off currently"  They stated a security concern.

    Well, i don't see the reasoning since it is our own computers that are getting the notification and it has to be installed by someone who has physical access to the computer to which it is installed on.  Also, other remote support companies allow the notifications to be turned off.

    Splashtop is still figuring out how to introduce this feature that was apparently first requested in 2015 and also, again, on this post almost a year ago.  If it takes five plus years to have them still, "figuring out how to introduce the capability to hide the notice bubble", one has to wonder the level of security knowledge that was built into the software in the first place.  Something to think about.  I'm not upset that they don't have the feature, but to lead their customers to believe that they are looking into it is wrong. (Read above posts.)

    This forum should not be used by Spashtop's support reps to blow smoke.  In the future, please answer the questions honestly so people on trials of your products, like me, can make an informed decision. 

     

     

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  • J H Christ.  Can't believe that a software company can't resolve a situation like this in 2020.

     

    Totally agree with Users Louis Martino and others.

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  • Splashtop has contacted me to advise they now have the ability to prevent the notifications.

    Their implementation of this is ill-conceived and laughable.

    I was told that I need to plead my case as to why I deserve to be considered for this annoyance to be blocked in the back end. There is no facility for end users or admins to do it. You must present a case to them then, at their discretion, will or will not stop the notifications from appearing.

    As I mentioned in a response to this, I've been providing IT services for twenty years and never before have I had to ask if I'm permitted to use software in a particular manner.

    This will likely be my first & last year with Splashtop. They lied for nearly four years about "figuring out how to implement the feature" only to come up with some BS method requiring IT professionals to jump through some hoops in the hope the gods at Splashtop are in a nice enough mood to grant a subject with something that should have been included in the first place.

    The most frustrating part was being duped by all the marketing garbage about how its a perfect replacement for Log Me In. Shameful.

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  • I wish they could figure something out, our company would benefit greatly from not having the notifications pop-up.  We have the streamer deployed to several Quality Control stations on our shop floor and when the techs know that we are not watching productions goes down.  It would be great for them to not have the ability to know when we connect and disconnect.

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  • I am an IT admin and I think I can shed some light here.  The pop up notification is actually important as it prevents any breaking of surveillance laws.  Let's be clear.  Splashtop is a remote access solution and not a surveillance application.  It has one purpose which is to be able to access and control a computer from a remote location.  For those that want to keep an eye on their employees or teenagers, this is not how you do it.  There are surveillance applications that are designed for that purpose.  I am also a splashtop user and although I would like to not have the pop up, I fully understand why it is there.  It is there to protect splashtop and and to protect us from breaking surveillance laws.  

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  • I am an IT Admin as well.....have been for 20+ years.....I understand where your coming from and I appreciate you shedding some light.  I also understand that Splashtop is a remote access solution and I use this "solution" to keep our production floor computers updated.  These are company owned computers with company owned software installed on them.....NO surveillance laws would be broken.

     

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  • If you run the remote command line via Splashtop it pops up the notification. 

    Stupid. Period.

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  • I've just signed up for 7 day trial of Unattended Premium and so far I'm very impressed by the features.

    However I was looking for an option to disable the notification prompt and came across this thread.

    No update since Oct '19 it seems. A bit of a shame as I would've signed up for the subscription today otherwise.

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  • I'll add my voice to the chorus asking for the ability to disable the popup notification.

    - the idea that it is required as a security feature to prevent hacking is hollow, as this feature does not in any way prevent hacking. The popup only appears for a few seconds. If you're not watching the screen at the right time, you're not getting the notification. If the notification was required to prevent unauthorized access, then it would be required for the remote user to acknowledge the connection. And you allow for unauthorized access, so you're contradicting yourself.
    - The tray icon is able to be overridden. In theory, if you really wanted to require the remote user to know when someone was remoting into their computer, you wouldn't give us the ability to hide the streamer tray icon, which changes color when a remote session is open. So, again, you're contradicting yourself, splashtop, by allowing us to override the tray icon with a reg hack.

    If this is going to be a business app, you need to be able to allow business administrators to control the computers they are otherwise authorized to be in control over. This includes remoting to a command prompt, which would not in any way raise supervisory concerns. It's my company's laptop, I have control over it, not the employee.

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  • I can see Splashtop's security point of view applying in only one condition. They claim that allowing silent unattended access is a security issue, and I agree, only in the case that an end user has been suckered into installing Splashtop onto a computer, such as through a fake phone support telephone call where the scammer asks the person to allow them onto the computer.

    For all legitimate installations, IT people should be able to access without a popup.

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  • We're in the process of evaluating this software. So far, we like everything about it other than not being able to disable the pop-up bubble. Any updates from support would be greatly appreciated. Our company, our computers.

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